Services Manager
Jun 2005 - Dec 2014
LEXMARK BRASIL (USA IT Industry)
Main Achievements:
● Efficiently managed and implemented a new Services Subsidiary operation(from 0 to 100% operational) in 4 months generating savings of 25% compared to previous outsourced vendor cost.
● Successfully managed a more simplified RMA processes with Retail Channels and Distributors reducing the approval cycle from 20 days to 3 days, increasing the share of mind in the distribution channels.
● Consistently turned around the Average Services Gross Margin from-15% to +25% in 10 months by negotiating unwealthy contract agreements with customers and vendors.
● Successfuly implemented Services SAP projects with zero gaps for Brazil geography by working closely with Finance, Controlling, Supply Chain, IT and Logistics.
● Consistently increased the number of service contracts from 6 to 22 contracts in 12 months by setting up contract sales and service delivery conditions.
Responsibilities:
● Manage implementation of Siebel/Oracle and SAP systems integrations to automate Extended Warranty Sales through the web portal. ●
● Efficiently managed and implemented a new Services Subsidiary operation(from 0 to 100% operational) in 4 months generating savings of 25% compared to previous outsourced vendor cost.
● Successfully managed a more simplified RMA processes with Retail Channels and Distributors reducing the approval cycle from 20 days to 3 days, increasing the share of mind in the distribution channels.
● Consistently turned around the Average Services Gross Margin from-15% to +25% in 10 months by negotiating unwealthy contract agreements with customers and vendors.
● Successfuly implemented Services SAP projects with zero gaps for Brazil geography by working closely with Finance, Controlling, Supply Chain, IT and Logistics.
● Consistently increased the number of service contracts from 6 to 22 contracts in 12 months by setting up contract sales and service delivery conditions.
Responsibilities:
● Manage implementation of Siebel/Oracle and SAP systems integrations to automate Extended Warranty Sales through the web portal. ●