Tallan .Inc (tallan.com) is a nationwide, professional technical consulting firm. Provide cutting-edge E-commerce solution for a world top 5 online retailer of photographic equipments.Determine the market positioning. Improve web-based customer experience. Redesign system architecture. Develop business intelligence for sales database; Improve large data integration, daily sales reporting service, and data analyzing. Improve processing performance by 55% increase in efficiency.
Improve Customer Relationship Management processes, and implement open source solution for Data immigration and new services. Reduce the customer management cost by 58% and improve the management performance by 120% increase in efficiency.
TianTian is the biggest cell phone retailer in Jilin province China that has more than 50 chain stores. Design market entry strategy to Liaoning province, including determining the market positioning, target customer segments, as well as strategies surrounding product and pricing. Design and develop the interactive experience retail stores, which have 120% sales increase more than traditional regular ones.
Microsoft CSS provides professional service and support for North America, Europe and Great China.Design IT solution for customer’s case tracking and reporting. Develop business intelligence for large case data analyzing. With my solution, case financial processing time has 45% reduction. The case research performance has 170% increase. Case reporting schedule was from 2 days to daily reporting.
VisaCompass is a visa-consulting firm, and focuses on U.S. visa and international student training.Lead Shanghai office, 3 consultants and 1 assistant. Train new consultants, Improve consulting process and customer experience. Broaden the market share, thus the sales had 215% increase.