Felicia Robinson-Silas

• Manages the day-to-day operations of the office, organizing the workflow, relieving Executive Managers of administrative details and providing an efficient and organized office environment. 

• Responsible for Federal Communications Commission (FCC) compliance forms and applications. 

• Handles privileged client/employee and sensitive work-product communications.

• Maintains calendar for Executive Director of Media Services, schedules appointments, and makes travel arrangements. 
• Drafts and produces correspondence and reports for Executive Director of Media Services and prepares PowerPoint presentations.
• Prioritizes, manages, consults on, and provides expert advice on multiple projects and follows through on tasks in an efficient and timely manner. 
• Assists with pre and post-employment activities including maintaining interview schedules, new employee onboarding, equipment and office space allotment and scheduling telephone and computer set-up. 

• Answered phones and greeted WYCC guests.

• Provided administrative support to Vice-President of Educational Media and Distance Learning when needed.

• Was responsible for greeting and checking-in patients using EPIC system

• Entered patient lab orders using StatLan

• Acted as patient advocate communicating with specialty departments for urgent appointments

• Liaison between physicians and patients to ensure completion of documentation

• Provided executive-level administrative support to the Director of Project Management and 5 Project Managers as needed

• Managed calendar and heavy spreadsheets and other special projects as assigned

• Liaison between all impacted departments to ensure proper communication and reporting

• Planned and coordinated meetings and luncheons for on-and off-site meetings

• Organized the details of special events, travel arrangements, and itineraries

• Processed monthly expense reports reflecting supporting documentation

• Responsible for 4 major clients(Ace Hardware, K-Swiss, Lucent, Hunter Douglas) Gathered

• Analyzed and interpreted research that allowed clients to develop or adjust their advertising/marketing plans to increase sales

• Created Standard Operating Procedures based on program guidelines, company procedures

• Exceeded client and customer expectations and demands by proactively managing accounts Acted as liaison for the IT/IS Department with clients to develop websites that allowed clients and their resellers to manage their advertising programs

• Reviewed accounts regularly to identify possible up-sells that would enhance the program, create efficiencies and provide our client with more valuable data.

• Increased revenue by 30% year over year.

• Primary contact for client and distribution channels

• Responsible for balancing monthly reports for clients in a timely manner

• Ensured accurate claim processing by verifying weekly payment run reports

Business Management/Marketing