Felicia Robinson-Silas

  • Chicago, IL
Felicia Robinson-Silas


Felicia R. Silas attended Olive-Harvey College (2006-2008) receiving an Associates of Applied Science in Business Management/Marketing and has held various positions in the Business Administration field.  When she held a position as Account Executive, she was proven to be a driven leader and known for the ability to analyze complex issues and find solutions without disturbing business operations.  She also assisted in the creation of detailed reports that analyzed crucial indicators communicating effectively with management to ensure business plans were met and managed creating meaningful reports that turned data into useful information.

Felicia is an asset to any business holding a number of skills that include time management, communications, organization and is a team player.  She performs best in supportive roles adding valuable assets to any project or position. 

Work History

Work History
May 2012 - Present

WYCC Office Coordinator

City Colleges of Chicago
  • Manages the day-to-day operations of the office, organizing the workflow, relieving Executive Managers of administrative details and providing an efficient and organized office environment. 
  • Responsible for Federal Communications Commission (FCC) compliance forms and applications. 

  • Handles privileged client/employee and sensitive work-product communications.

  • Maintains calendar for Executive Director of Media Services, schedules appointments, and makes travel arrangements. 
  • Drafts and produces correspondence and reports for Executive Director of Media Services and prepares PowerPoint presentations.
  • Prioritizes, manages, consults on, and provides expert advice on multiple projects and follows through on tasks in an efficient and timely manner. 
  • Assists with pre and post-employment activities including maintaining interview schedules, new employee onboarding, equipment and office space allotment and scheduling telephone and computer set-up. 
Jun 2009 - May 2012

WYCC Receptionist

City Colleges of Chicago
  • Answered phones and greeted WYCC guests.

  • Provided administrative support to Vice-President of Educational Media and Distance Learning when needed.
Jan 2008 - Jan 2009

Coordinator - Temporary

University of Chicago Medical Center
  • Was responsible for greeting and checking-in patients using EPIC system

  • Entered patient lab orders using StatLan

  • Acted as patient advocate communicating with specialty departments for urgent appointments

  • Liaison between physicians and patients to ensure completion of documentation

Mar 2006 - Nov 2006

Administrative Assistant

Invsco Group, Ltd
  • Provided executive-level administrative support to the Director of Project Management and 5 Project Managers as needed

  • Managed calendar and heavy spreadsheets and other special projects as assigned

  • Liaison between all impacted departments to ensure proper communication and reporting

  • Planned and coordinated meetings and luncheons for on-and off-site meetings

  • Organized the details of special events, travel arrangements, and itineraries

  • Processed monthly expense reports reflecting supporting documentation

Aug 1995 - Jan 2006

Account Executive

CoAMS, Incorporated
  • Responsible for 4 major clients(Ace Hardware, K-Swiss, Lucent, Hunter Douglas) Gathered

  • Analyzed and interpreted research that allowed clients to develop or adjust their advertising/marketing plans to increase sales

  • Created Standard Operating Procedures based on program guidelines, company procedures

  • Exceeded client and customer expectations and demands by proactively managing accounts Acted as liaison for the IT/IS Department with clients to develop websites that allowed clients and their resellers to manage their advertising programs

  • Reviewed accounts regularly to identify possible up-sells that would enhance the program, create efficiencies and provide our client with more valuable data.

  • Increased revenue by 30% year over year.

  • Primary contact for client and distribution channels

  • Responsible for balancing monthly reports for clients in a timely manner

  • Ensured accurate claim processing by verifying weekly payment run reports


Jan 2006 - May 2008

Associates of Applied Science

Olive-Harvey College

Business Management/Marketing



Dave Robert/Client Services Director

CoAMS, Inc.

Tamora Hughes / President

Tamora Walls Consulting

Dr. Rosemary/Vice-President of Media Communications

City Colleges of Chicago

Abe Thompson / Director of Operations

City Colleges of Chicago



Proficient in Microsoft Office applications, StatLan, Mac