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Objective

To Obtain full or part-time employment working from home in a customer service, management, quality assurance, or technical  support position.

Summary

  • Good written and verbal communication skills
  •  Very hard worker
  •  Fast learner
  •  Punctual and reliable
  • Technologically savvy

Work History

Mar 2012Jul 2015

Sushi Chef

#9 Bangkok

Preparing Sushi in compliance with Florida state health and sanitation laws,ordering fresh ingredients to ensure customer satisfaction, communicating clearly and constantly with restaurant  owners,vendors,customers and  servers,completing tasks on time or prior to expected completion time

  • Communicating with multiple parties to ensure customer satisfaction
  • Excellent knife and sushi rolling skills
  • Ensuring productivity by managing time effectively
  • Properly handling produce
  • Reducing food waste and cost
Nov 2010Jun 2012

Technical Support, Senior Advisor

Apple inc

Receiving  inbound calls for Apple as a home based Technical Support Advisor, identifying, troubleshooting and resolving customers software and hardware issues.

  • excellent customer service skills
  • Troubleshooting hardware and software issues as per Apple standards
  • Resolution based, can-do attitude
  • Restore faith in the company
  • Working as a team with Apple engineers and other Advisors to resolve customer issues
May 2009Aug 2009

Shift Manager, Sales, Closer

Alaska Liquor Store

Retail sales at licensed liquor store, answering phone, receiving cash/checks/cards and counting back change, counting/closing out till and securing in the safe,  restocking shelves, moving boxes of product, breaking/crushing/baling boxes.

  • Customer Service Skills
  • TABS Card
  • ComCash POS System
  • Credit/Debit Card Machine
  • Crushing/Baling Machine
Jan 2006Mar 2007

Rank E3

United States Coast Guard

Cleaning the boat, steering under supervision, boat upkeep, performing duties and regular rounds on engine and steering equipment, supervising/training lower ranks.

  • Rigorous Physical/Mental/Disciplinary Training
  • Survival/Emergency Action/Rescue Training
  • Supervisory/Training Experience

Education

Aug 2015Sep 2016

Withlacoochee Technical college

I am enrolled and will begin attending this school in the summer/fall session of 2015 perusing an HVAC  EPA certification

Jan 2010Dec 2011

University of Phoenix

Attended University of Phoenix for Criminal justice, but could not afford to continue attending after the first year.

Sep 2001Jul 2005

High School Diploma

High School
  • General education, Participated on the wrestling team
  • Participated in the Pinellas County Sheriff Explorers

References

Alex Cabrera

A Previous client I have repaired iPhone hardware and software for.

Ashley Clark

A co-worker I have helped with trouble shooting Electronic medical records(primarily  working on compatibility and recovering lost data)- (