Fernando Duran Calzada

Fernando Duran Calzada

Wintel Server Support Specialist

Summary

Network and System Administrator with 10 years of experience in the Information Technology field. Wide experience in the implementation and administration of the following technologies:

  • Network and Comunications (CCNA)
  • Virtualization (Vmware ESX 3.5 - 4.0 - 5.0)
  • Windows Servers 2003-2008
  • Lotus Domino 7 Servers
  • Exchange 2007 & Outlook
  • Citrix Presentation Server 4.0 Infrastructure
  • HelpDesk Support
  • Backups Administration
  • Dell platform (Servers & Clients -PCs & Laptos)

Language

English
  • Reading: Able to read and understand 100% of technical material, without translation.
  • Writing:  Able to create technical documentation, establish communication with colleagues and users to provide and receive technical support via email and chat.
  • Spoken: Able to provide and receive technical support, as well as participate in technical meetings.

Objective

Accomplished, motivated and versatile IT professional with 10 years of experience in the IT industry, known for a personable approach to co-workers as well as for delivering and implementing advanced software solutions to small and medium-size businesses, seeks the next big career challenge and an opportunity to apply his knowledge and expertise on a larger scale. Innovative and driven, consistent over-achiever.

Interests

  • Personal Development
  • IT Technologies
  • Business Magazines
  • E-business
  • WordPress Development
  • Swimming

Work History

Work History
Sep 2011 - Present

Wintel Specialist

T-Systems

Responsibilities

  1. Windows L3 support.
  2. Root Cause Analysis
  3. Routine day-to-day maintenance and administration of windows server
  4. Implementation of standard tickets and change requests.
  5. Problem resolution & troubleshooting and server management.

Key Activities:

  1. Day-to-day administration of windows environment.
  2. Routine maintenance of windows servers.
  3. Manage of remote server management tools.
  4. Handle Tickets Requests (Incident, Changes & Problems).
  5. Identifying problem areas and finding out ways to reduce it.
  6. Coordinating with different lines of services and ensuring that SLA's are never missed.
  7. Documenting changes.
  8. Ability to multitask or focus on a specific issue depending on the situation
  9. Fast and versatile learner that adapts well to changes.

Knowledge Required for this role:

  1. knowledge on Windows NT 4.0, Windows 2000 & Windows 2003 including Active Directory.
  2. Knowledge in troubleshooting on MS Clusters.
  3. Experience in handling monthly MS Server patching in a timely manner.
  4. Expertise in WINS, DNS, DHCP & TCP/IP protocol suite and command line utilities
  5. Auditing of server properties, and generating reports as required.
  6. Knowledge on HP and DELL hardware and RAID concepts.
  7. Strong verbal and written communication skills to document issues and activities in a positive & professional manner.
  8. Ability to work effectively under pressure.
  9. Experience in Citrix and VMware.
  10. On-call rotation to off hours work.
  11. Up to 80% English skills required.
Jun 2009 - Sep 2011

Network and System Administrator

Pelikan Mexico S.A de C.V.

Virtualization

I got to install, administer and support virtualization infrastructure, base on the next technologies:

  • Two Standalone VMware Hosts  Servers with ESXi Server 4.0  with the next features:
    • Virtual Infrastructure Client
    • 5 Virtual Servers
  • Storage base on a SAN-Dell EQUALOGIC with starting capacity of 4TB. (Configuration performed by external provider)
  • One Standalone Hyper-V Server with Windows 2008:
    • 5 Virtual Servers

Remote Applications

I got to install, manage and support the Remote Access Service to the company´s applications, base on the next infrastructure:

  • Farm of 2 MS Terminal Servers
  • 30 Remote Clients
  • Remote Access by Internet
  • Internal published applications:
    • Forth Shift
    • NetInfo
    • MS Office 2003 - 2007
    • Print Services

Windows Servers 2003

I got a successful installation and support of the next Windows Servers roles:

  • DHCP Server, with dynamic and static allocation of IP addressing for 6 subnets (VLANs)
    • Office PCs
    • Production area PCs
    • Printers
    • Servers
    • Communication Equipment
    • Wireless Equipment
  • DNS
  • ACTIVE DIRECTORY
  • POLICIES (GPOs)
    • Printer Setup
    • Restrictions to XP Desktops
    • Password policies
    • Desktop Restrictions
  • FILE & PRINT
  • WSUS
  • Terminal Services
  • IIS (WebPage and FTP)

E-Mail - Exchange 2007 and Outlook

I got to support Exchange Server basic tasks, such as:

  • Mailbox account creation and customization.
  • OWA activation
  • Global Policies configuration

I got to support Outlook Clients with the next features:

  • Local Profiles
  • POP3 External Profiles
  • Mobile device syncronization
  • VPN connections
  • Local mailboxes.

Network and Communications

LAN:  I have successfully supported LAN and WAV infrastructure of more than 200 host including: PCs, Laptops, Printers, Canon Multifunctional Equipment , Dell Servers, Cisco Switches 3750, etc.

WAN: Success support and administration of the next WAN technologies:

  • 1 Internet lines of 8Mb.
  • Firewall FORTIGATE200A

WIRELESS:  I was involved in the installation and later administration of the Wireless Network base on Symbol technology, including:

  • Configuration of 6 Symbol WS5100 Wireless Switch

Disaster Recovery Plan

I got a successful implementation and later administration of the Disaster Recovery Plan required by the Global Company. This solution included:

  • Implementation of DRP base on Acronis Server, in order to create manual images of the main servers.

HelpDesk Support

I have got to solve and document:

  • More than 300 Helpdesk tickets from end users, related with all the above IT infrastructure described before. All this onsite and remotely.
  • 100% of the support cases reported by phone, during the out time support, All this onsite and remotely.

Other Activities

I got to realize the next assigned task:

  • Management of the Backups and Restores activities, base on Windows Backup Toll and Tape Library Dell Power Vault 122T operation.
  • Implementing and Supporting of Time and Attendance System, through TimeManager & OpenTech Software and FingerPrint devices (VStation of Byometrics).
Jun 2004 - Dec 2010

Trainer

E-educacion

Five years of successful training for candidates to the most popular and demanding certifications in the IT market:

  • CCNA (Cisco Certified Network Associated)
  • MCSA (Microsoft Certified System Administrator)
Jun 2005 - Sep 2008

Network and System Administrator

Kiekert de Mexico

Virtualization

I got to install, administer and support virtualization infrastructure, base on the next technologies:

  • Cluster of 4 VMware Hosts  ESX Server 3.0 and the later upgrade to ver. 3.5, with the next features:
    • Virtual Center Management Server
    • Virtual Infrastructure Client
    • VMotion
    • VMware HA
    • VMware DRS
    • 20 Virtual Servers
  • Storage managing base on SAN-EMC (CX3-20) with starting capacity of 300GB and the later upgrade to 600GB. (Configuration performed by external provider)

Remote Applications

I got to install, manage and support the Remote Access Service to the company´s applications, base on the next infrastructure:

  • Farm of 6 Citrix Presentation Servers 4.0
  • 50 access nodes with ThinClients WYSE
  • Remote Access by Internet and WebInterface
  • More than 20 different published applications:
    • SAP
    • Lotus Notes
    • Office 2003 (Word, Excel, PowerPoint, Access, Visio, Publisher,etc)
    • Adobe (Standard & Reader)
    • Windows Desktops and its applications (Desktop, WinExplorer, Pain, Calc, etc.)
    • Accessories (FastStoneCapture, Snagit, CutePDF, etc)
    • Administrative Applications: Nomiplus, NOI, ImmexSoft, OpenOffice (Win), etc.
    • Others: AutoCad, MiniTab

Windows Servers 2003

I got a successful installation and support of the next Windows Servers roles:

  • DHCP Server, with dynamic and static allocation of IP addressing for 6 subnets (VLANs)
    • Office PCs
    • Production area PCs
    • Printers
    • Servers
    • Communication Equipment
    • Wireless Equipment
  • DNS
  • ACTIVE DIRECTORY (Subdomain per country MX)
  • POLICIES (GPOs)
    • Printer Setup
    • Restrictions to XP Desktops
    • Password policies
  • FILE & PRINT
  • WSUS
  • Terminal Services
  • IIS (WebPage and FTP)

E-Mail - Lotus Domino Server

I got to solve more than 500 helpdesk tickets generated by end users, as well as the management of the next level support for colleagues in KUSA and KAG.

  • 1 Lotus Domino Server 7.
    • Administration of email accounts.
    • Administration of applications base on Lotus. (DB of Quality, HelpDesk, Production Records, etc.)
  • Installing, Configuring and Supporting more than 300 Lotus Notes 7 clients
  • Administering and Supporting Antispam Barracuda Firewall appliance.

Network and Communications

LAN:  I successful resolved more than 500 incidents and requirements generated by about 600 users. All this about a LAN infrastructure of more than 300 host including: PCs, Laptops, Printers, Konica Multifunctional Equipment , Dell Servers, Cisco Switches 3750, etc.

WAN: Direct and successful participation in the local and international IT team (MX-USA-GERMANY-CHINA y CZECH REPUBLIC), to get to provide 97% of WAN connection availability,  through the installation and management of the next technologies:

  • 2 Internet lines of 2Mb (one physical and microwaves for redundancy).
  • Setup of VPNs to the International Business Units through NOKIA and Symantec equipment.
  • QOS implementation base on PACKETEER equipment.
  • AntiSpam solution with BARRACUDA Firewall

WIRELESS:  I was involved in the installation and later administration of the Wireless Network base on Symbol technology, including:

  • Setup of 16 AP300 Wireless Access Ports
  • Configuration of 2 WS5100 Wireless Switch

Disaster Recovery Plan

I got a successful implementation and later administration of the Disaster Recovery Plan required by the Global Company. This solution included:

  • Requirement Analysis.
  • Evaluation of the main products in the market: Acronis and Symantec.
  • Implementation of the chosen solution, base on Acronis Server, in order to create automatic images of the main servers.

HelpDesk Support

I got to solve and document:

  • More than 600 Helpdesk tickets from end users, related with all the above IT infrastructure described before. All this onsite and remotely.
  • 100% of the support cases reported by phone, during the out time support, All this onsite and remotely.

Other Activities

I got to realize the next assigned task:

  • Management of the Backups and Restores activities, base on Symantec Veritas Backup Exec v.10 and Tape Library Quantum-M1500 operation.
  • Implementing and Supporting of Time and Attendance System, through NomiPlus TA Software and FingerPrint devices (VStation of Byometrics).

Education

Education

Vmware

T-Systems

VMware vSphere: Fast Track [V5.0]

Jan 2006 - Present

MCSA Courses

E-Educacion

Managing and Maintaining a Windows Server 2003 Environment

Exam 70-290

Implementing, Managing, and Maintaining a Windows Server 2003 Network Infrastructure

Exam 70-291 Installing, Configuring, and Administering Windows XP Professional Exam 70-270
Jan 2008 - Present

CCNA

IT University

Cisco Certified Network Administrator

Jun 1991 - Jun 1996

Licenciatura en Informática

Instituto Tecnologico de Puebla