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Summary

Quality analyst with Lash Group, a consulting firm which focuses on addressing reimbursement and patient access issues for pharmaceutical companies. Honors MHA program graduate whose coursework includes healthcare finance, accounting, strategic management, and information resources management. 10 years experience in the financial services and insurance industries.

Work experience

Apr 2008Present

Quality Analyst

Lash Group

Supports team operations by monitoring the quality of work using client QA reports & monitoring phone callsAssists in database changes by UAT TestingCompletes quality audits and analyzes results to assess future training needs

Takes a leadership role in teaching ongoing quality & best practicesTrains Reimbursement Counselors on operational procedures, managed care issues, and database use

Dec 2006Apr 2008

Reimbursement Consultant

Lash Group

Determined appropriate resources for indigent and uninsured patients in need of assistance obtaining prescription medications

Verified benefits for patients enrolled in Medicare, Medicaid, and private managed care plans

Assisted providers and patients with plan enrollment, prior authorizations, and other reimbursement issues

Determined eligibility for applicants seeking enrollment into the Patient Assistance Program

Jan 2001Dec 2006

Retirement Consultant

Wachovia, A Wells Fargo Company

Education

20062008

Masters

University of North Carolina at Charlotte

National Scholars Honor Society

Phi Kappa Phi National Honor Society

19901995

BS

Clemson University