FIRST NIAGARA FINANCIAL GROUP
VP, Sales and Service Integration Manager: Small Business, Mortgage, Wealth
Buffalo, NY VP, Sales and Service Integration Manager: Small Business, Mortgage, Wealth Responsible for the enablement critical to service and sales force productivity of Small Business, Wealth Management and Mortgage. Ensure that all decisions reflect a relentless focus on customer centricity. Sales strategy, sales model design and optimization, sales force job design, capacity management and consumer planning to ensure a singular brand and culture aligns with organizational strategy. Manage the strategic oversight of all sales and service activities including lead management, contest design and consumer planning. Integrate product and marketing efforts and maximize sales opportunities through defining effective positioning and activities. Facilitate, coordinate and mobilize stakeholders necessary to integrate strategic objectives. Manage a robust and holistic customer onboarding strategy inclusive of all customer touch-points. Lead corporate cross sell programs that drive partnerships across all business lines. Own CRM user interface and functionality. Provide oversight to sales training programs to ensure they encompass necessary skills that enable employees to deliver sales skills effectively.