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Work experience

Dec 2001Nov 2010

General Manager

Hotel Caprice

Took over a traditional hotel in the Swiss Alps after bankruptcy  and successfully turned it into a profitable, high-end luxury business. Achieved several distinctions including Small Luxury Hotels of the world status. 

Steered the company’s vision and aspirations. Maintained total involvement in all aspects of the business to ensure financial viability, innovation, guest satisfaction and a team-based staff atmosphere. Managed both a multi-cultural and cross-functional staff which covers all hotel and restaurant operations.

Key achievements: 

  • Hotel Turnaround:
    • Orchestrated successful turnaround that delivered strong financial results over a five-year period.  
    • Improved gross product 138% and reduced total functioning expenses from 80% to 73%.
    • Increased EBITA by 182%.
    • Increased Gross Operating Profit by 287%

Operational Oversight:

  • Business founding & continuity: 
    • Spearheaded creation of business plan for boutique hotel. 
    • Set annual performance targets in F&B, guest services and other service areas
    • Maintained close involvement with budgeting, forecasting and quarterly reporting.
  • Team Management & Training: 
    • Led multi-national team of 20 individuals covering all business function. 
    • Frequently trained and worked with interns from renowned Swiss hotel schools.
  • Hotel Branding & PR: 
    • Assisted in building of the Caprice brand. 
    • Collaborated in establishment of website and oversaw efforts to contact publications. 
    • Kept strong relation with all guest to maximize repeat business 
  • Benchmarking & best practices: 
    • Continuously benchmarked against competing high-end establishment to identify areas of improvement. 
    • Oversaw achievement and continuity of top-end standards to receive SLH accreditation.

Business Distinctions:

  • SLH Qualification, Small Luxury Hotels of the World, 2006-present
  • Invitation to join the Condé-Nast European Hotel Collection, Condé-Nast, 2009
  • Top 80 Swiss Hotels, Gault Millau, 2005
  • Top 40 4 and 5 Star Hotels in Swiss Resorts, Bilanz magazine, 2004-2007 
  • Featured in travel guide, Karen Brown's Switzerland, 2008 
  • 13 Points Gault Millau(Culinary Rating), Gault Millau, 2004-present
  • Listed as 'Rising Star', Guide Michelin, 2006
Sep 1988Nov 2001

Resort General Manager

Club Med

Directed multiple lage-scale resorts with 900+ beds and 350+ staff for periods of six-months to two-years. Interacted with diverse clientèle and staff in locations including: North & South America, Caribbean, Europe, Africa and Asia-Pacific.

Oversaw all aspects of Club Med's multi-faceted operations includingaccommodation, food and beverage, entertainment, human resources and more.

Operational Oversight:

  • Resort launches & Property Enhancement : 
    • Successfully led several large-scale resort launches in worldwide locations. 
    • Increased property value through operational efficiencies and innovative expansion and development
  • F&B management: 
    • Supervised the functionality of resort's multiple F&B outlets. 
    • Constantly revamped menu choices to assure guest satisfaction.
  • Staff training and crisis mitigation: 
    • Led creation of  training programs for new staff and development of local employees. 
    • Successfully mitigated several staff disagreements 
  • Financial planning  and communication: 
    • Oversaw improvement efforts in both internal operational efficiencies and external vendor cost-cutting decisions 
  • Community initiatives: 
    • Co-ordinated projects designed to meet local community needs. 
    • Created lasting relationships between firm and local stakeholders. 

Key Achievements:

  • Resort Launch:
    • Managed the successful re-opening of large-scale resort in the Caribbean island of St. Lucia as part of a 2 year intensive assignment.
    • Expanded infrastructure, trained staff, initiated vendor relations and fostered local community endorsement. Opened the resort on time and within budget
  • Crisis Management: 
    • Successfully managed  high-pressure, and potentially violent, crisis situation in Corsica involving armed robbers and hostages
    • Handled staff strikes in Mexico while keeping resort operationally functional

Business Distinctions:

  • Winner of the Best Corporate Union Relations Award,  St. Lucia's Unions, 2000
  • Top Bar Profits Corporate Award, Club Med, 2000
Apr 1983Aug 1998

Ski-School Director

Club Med

Operational Oversight:

  • Instructor management and coaching : 
    • Directed schools of up to 50 instructors. 
    • Oversaw every aspect of the teaching and certification training. 
  • Client satisfaction efforts : 
    • Created guest satisfaction measurement system and managed firm-wide implementation.
    • Consistently sought to improve customer experience. 
  • Organizational structure management : 
    • Initiated a new organizational method  for the ski classes based on customer preference.  
  • Economic management: 
    • Encouraged economic-partnerships on an individual instructor level leading to large scale cost savings.

Key achievements:

  • Firm-wide implementation of efforts: 
    • Saw several ideas implemented on firm-wide level leading to both increased customer satisfaction and cost reductions.



Ministry of Education
  • 2nd degree (Professor), major in skiing and sailing

Bac C

Lycee Paul Lapie

Nationwide Exam ( Accredited by Ministry of Education)


  • Fluency in: English, French and Portuguese
  • Conversational level: Spanish, German and Italian


  • International 20+ year career in the hospitality industry
  • Experience both with Small Luxury Hotels and large international hotel chains
  • Expertise with resort / hotel launches and turnarounds
  • Familiarity in international setting including: North and South America, Caribbean, Africa, Europe and Pacific
  • Recognition for F&B accomplishments by Gault Millau, Bilanz and Guide Michelin
  • Strength in financial performance such as: RevPar 50.4% above national average and GOP increase of 287% over 5 years


  • Managed takeover of the Hotel Caprice, Wengen and revitalized bankrupt business back to profitability in 2 years and SLH membership in 5 years. Increased profits three-fold over 5 years with 25% repeat business.  
  • Directed the successful re-opening of large-scale resort in the Caribbean as part of a 2 year intensive assignment. Expanded infrastructure, trained staff, initiated vendor relations and fostered local community endorsement. Opened the resort on time and within budget. 

Club Med Distinctions

Winner of the Best Corporate Union Relations Award  from St. Lucia’s Unions, 2000 

Top 20 Bar Profits Corporate Award from Club Med, 2000

Press for Hotel Caprice

“From the moment you enter, you will be impressed by the understated, refined décor.“

Karen Brown's Switzerland2008

“It is small and it very much has the relaxed atmosphere“

Sunday Telegraph, Aug 2008 

“Charme discret."

Le Monde, Dec 2007

 “Three consecutive years in the top 50 holiday hotels of Switzerland, the Caprice is now 9th of all the 4 stars.“

Bilanz, Aug 2006

Hotel Caprice Distinctions

Awarded SLH qualification by Small Luxury Hotels of the world group,  2006-present

Invited to join Condé-Nast European hotels collection, 2009

Placed in Top 80 Swiss Hotels

by Gault Millau, 2005

Achieved 4 year consecutive placing in Top 20 4-star Hotels in Swiss Resorts according to Bilanz magazine, 2004-2008

Featured in travel guide: Karen Brown's Switzerland, 2008

Listed as 'Rising Star' by Guide Michelin, 2006


  • Member of Small Luxury Hotels of the world, 2006-present
  • Former member of St. Lucia Hotel & Tourism Association (SLHTA) and Southern Island Tourism Development Corporation, St. Lucia (STDC), 1999-2001
  • Sponsor partner of Lauberhornrennen Ski World Cup event, 2002-present
  • Member of Swiss hotel & restaurant association Gastrosuisse, 2002-present 


Nicolas Japy

Nicolas Japy is President of Sodexo Remote Site Management and a member of the Group Executive Committee and International Committee.

Previously, Mr.Japy was Vice-President of Club Medand Head of American Division. 

Yves Nanique

Yves Nanique is currently Managing Director for Hogg Robinson Group (HGR) France. HRG is an award winning corporate travel services company providing a range of business travel related products and services. 

Previously, Mr. Nanique held of the positions of General Manager at Swiss International Airlines and Sales Manager at American Express Geneva.