Took over a traditional hotel in the Swiss Alps after bankruptcy and successfully turned it into a profitable, high-end luxury business. Achieved several distinctions including Small Luxury Hotels of the world status.
Steered the company’s vision and aspirations. Maintained total involvement in all aspects of the business to ensure financial viability, innovation, guest satisfaction and a team-based staff atmosphere. Managed both a multi-cultural and cross-functional staff which covers all hotel and restaurant operations.
- Hotel Turnaround:
- Orchestrated successful turnaround that delivered strong financial results over a five-year period.
- Improved gross product 138% and reduced total functioning expenses from 80% to 73%.
- Increased EBITA by 182%.
- Increased Gross Operating Profit by 287%
- Business founding & continuity:
- Spearheaded creation of business plan for boutique hotel.
- Set annual performance targets in F&B, guest services and other service areas
- Maintained close involvement with budgeting, forecasting and quarterly reporting.
- Team Management & Training:
- Led multi-national team of 20 individuals covering all business function.
- Frequently trained and worked with interns from renowned Swiss hotel schools.
- Hotel Branding & PR:
- Assisted in building of the Caprice brand.
- Collaborated in establishment of website and oversaw efforts to contact publications.
- Kept strong relation with all guest to maximize repeat business
- Benchmarking & best practices:
- Continuously benchmarked against competing high-end establishment to identify areas of improvement.
- Oversaw achievement and continuity of top-end standards to receive SLH accreditation.
- SLH Qualification, Small Luxury Hotels of the World, 2006-present
- Invitation to join the Condé-Nast European Hotel Collection, Condé-Nast, 2009
- Top 80 Swiss Hotels, Gault Millau, 2005
- Top 40 4 and 5 Star Hotels in Swiss Resorts, Bilanz magazine, 2004-2007
- Featured in travel guide, Karen Brown's Switzerland, 2008
- 13 Points Gault Millau(Culinary Rating), Gault Millau, 2004-present
- Listed as 'Rising Star', Guide Michelin, 2006