Currently my employment at Global Serve Inc., as a Service Delivery Manager entails operational activities in concert with international suppliers and OEMs (Original Equipment Manufactures) like Dell, IBM, Lenovo etc aimed at the smooth functioning of the supply chain of IT products. Catering solely to B-2-B Clients, like WPP corporate group, Merck, MARS and Intertek etc, comes with a very high and ever-rising service standard bar which demands a corresponding ever-improving attitude. Through interaction and observation of the international markets and the cut-throat service standards of the first world, I have learnt valuable lessons in the importance of innovation, streamlined processes, the relentless pursuit of excellence, and a win-win outlook. By working in varied environments, with varied organizational structures and different collective mentalities, I have managed to mold myself into a flexible, adaptable and free flowing individual who is capable of adapting quickly and flawlessly. My role at SGS Pakistan required that I meet with clients in person and over the phone as a first point of contact. At DHL (Pakistan) I further honed and sharpened my interpersonal skills and as I was also responsible for handling all in coming web mails (consisting of claims, complaints and queries); I quickly learnt the art of business correspondence with both local and international heavy weights. The job quickly developed my abilities to work within tight deadlines, absorb stress and, most importantly, to work in sync with a team of 30-40 people – each coming from a different back ground and on a different rung in the corporate hierarchy. My tenure at DHL was graced with my winning the first prize for quality service for the year 2007.On a more personal note, I am a keen student of the dynamic changes coming about in how businesses are run and what businesses must do to thrive in these changing times. As old economies crumble, new ones emerge with new ideas, higher values and a different thinking pattern. I have been profoundly interested in this line of study since the age of eighteen and today at twenty five; can spot ineffective processes and can accurately link it to its parallels in the collective attitude of any organization – an aptitude that I developed through a unique mix of on job practicality and “self-interest” based study.