Farouk Mohd Ali

  • Kuala Lumpur MY
Farouk Mohd Ali

Objective

  • To obtain a challenging position in the Social Media fields towards prioritizing an excellent Social Media skills to achieve goal and objective of the organization. 
  • To Striving for excellence in my profile, proposals and work, Representing myself and my capabilities truthfully. 
  • Responding to clients and delivering as promised, Delivering the highest level of customer satisfaction and     finally honoring the Term of service.

Skills

Skills

Computer skills - Internet Explorer, Firefox, Microsoft Word

Customer Service

Customer Service Skills include: - Customer Support - Call Center Management - Call or Phone Handling - Handling Customer Complaint  

Social Media

One of the fastest growing job markets today is in the field of social media. The web has become the first place most people look to make purchasing decisions, and they depend on social media for advice and guidance from their peers. I can simply manages the social media networking and marketing on behalf of individuals and organisations. Social media is this year’s black and the most cutting edge forms of marketing and networking. I can has a number of roles and I can offer a wide range of services. These can include training individuals and organisations or managing the whole thing. Management involves: -Helping people to set up a social network package -Explaining the interconnections between the various platforms -Creating a routine and schedule for posting -Helping to streamline existing routines -Making them more efficient or partially or completely managing all of the social media and networking

Work History

Work History
Mar 2005 - Mar 2011

Customer Relationship Manager

Citibank Berhad

Responsibilities:

  • To handle all complaint and complicated call that Citiphone officer could not handle and customer request to speak with Manager.
  • To be as Points of Reference for all Citiphone and other Department in term of problem and complaint solving, Product knowledge, Process Flow, Escalation process and to ensure Clients complaint handle before or on the turnaround time given.
  • To work closely with other Department in order to settle Clients complaint efficiently and effectively as promise.
  • To attend daily meeting with all department head to discuss on overall service performance for each department, to find a way to provide excellent service and to improve on bank wide process flow.
  • Identified and resolved conflicts between public and bank, employees and management, clarifying work relationships and alleviating communication problems.
Jan 2003 - Feb 2005

Assistant Manager

McDonald's Restaurant

Responsibilities:

  • Ensure all restaurant crew follow all McDonald's policies and procedures at all times.
  • Ensure customer satisfaction by maintaining high standard of quality, service, cleanliness and value deliver by each crew member.
  • Responsible in opening and closing of the restaurant operation hours, cash flow control and safety of all crew for entire shift.
  • Work close with all McDonald's restaurant and maintaining good teamwork among other working colleague to ensure all complaint and problem are solved immediately.
  • Contribute in maintaining profit and losses of the restaurant to meet monthly forecast and projection.
Jun 2000 - Feb 2002

Customer Service Consultant

Celcom Berhad (Telecomunication)

Responsibilities:

  • To provide and attend all customer needs regarding hand phone line, deliver information on new promotion and service offered, bill settlement, registration, termination and reconnection of hand phone line.
  • Responsible in daily opening and closing of counter, end day balancing and handling all payment transaction include cash, cheque and credit cards.
  • To maintain excellent human relation skills with customer while handling complaint and knowledgeable about calculation of bill if any dispute occur.
  • To attend all outside event in order to get more customer and to know about the company.

Education

Education
Jul 1995 - Aug 1997

Degree in Hotel and Resort Management

University Technology Mara