Fareed Singletary

  • Great Falls, VA

Work History

Work History
Jan 2014 - Present

Regional Manager,Public Relations

Heart & Soul
Assist the Executive Vice President of Operations in the deployment and execution of company initiatives. Protect and grow the strength of the Heart & Soul brand by acting as the local area brand steward. Responsible for supporting company’s local & national marketing communications strategy and for supporting brand messaging throughout the organization and integrating key messages into all customer points of contact. Liaising with colleagues and key spokespeople. Liaising with and answering inquiries from media, individuals and other organizations, often via telephone and email. Foster community relations through involvement in community initiatives. Identify and report on digital and social media trends. Stay current on all social media developments and best practices. Assist in company website assessment and evaluation to insure value to our audience.
Apr 2011 - Present

Senior Incident Manager

Time Warner Cable
Professional Resource for Cardozo High School’s STEM Education Program. Trained and mentored several employees and Interns. Ranked as one of the top two analysts in customer satisfaction survey ratings (from #+ analysts). Manage NOC Event Communications processes and provide restoration management oversight for network related events impacting TWC services (Voice, HSD, Applications and Network/Transport facilities). Respond and follow-up on issues and/or ticket escalations including tracking to closure and gather status updates from various fix agents and other resources. Utilizes Operations Communications Plans when working with external partners to resolve and escalate issues as necessary. Prepare and send Incident Summary Reports to Executives and other Stakeholders. Prepare Regional “State Of The Network” Executive Reports during times of outages caused by severe weather. Classify ticket priority utilizing job aides, monitoring tools and ticketing systems. Interact with Network NMS, EMS, and specific elements to diagnose suspected issue causing outage. Diagnose and triage network issues in a timely and accurate manner. Domestic and International Incident Management. Accomplishments: 80% restoration of cell site outage calls and provided major carrier response within 30 minutes of 2 hour expected turn-around.
Jan 2011 - Mar 2012

Sales Manager

The Minority Business & Consumer Resource Directory
Developed a sales strategy to achieve organizational sales goals and revenues. Set individual sales targets with sales team. Delegated responsibility for customer accounts to sales personnel. Co-ordinated sales action plans for individual salespeople. Oversaw the activities and performance of the sales team. Ensured the sales team had the necessary resources to perform properly. Monitored the achievement of sales objectives by the sales team. Evaluated performance of sales staff. Provided feedback, support and coaching to the sales team. Assisted with the development of sales presentations and proposals.
Sep 2007 - Mar 2010

Systems Operations Specialist

Cox Communications
Responsible for reporting network outage events. All communications outlined network trouble and included hourly update communications until system outage was resolved. Organized and managed event tickets originated from the investigation of network outage alarms. Partnered with onsite technicians to resolve all local and regional issues. Responded timely to all emails that required technical investigation. Coordinated all resources to resolve network outage events to resolve service disruption. Technical investigation of all alarm conditions involving real-time analysis/correlation of current and historical network data and any corresponding customer reported troubles. Monitored all network alarm conditions to proactively identify and minimize impact to the network. Accomplishments: 75% of protection outages recognized and decreased contract expenses. Field Operations reduction of truck roles to increase department revenue

Education

Education
2006 - 2010

Northern Virginia Community College
1989 - 1994

Morgan State University

Skills

Skills

Data Center

Vendor Management

Wireless

Incident Management

Triage

Account Management

Sales Management

Team Leadership

Netcool

Kepner-Tregoe

Telecommunications

Troubleshooting

Cisco Technologies

VoIP

IP

BMC Remedy