Download PDF

Summary

UX Researcher with practical work experience in creating test plans, conducting studies, and analyzing data.  Executed surveys, A/B testing, eye-tracking research, and benchmark studies. Created user personas for heuristic evaluations and user journey maps. Presented findings and synthesized key findings for stakeholders.

Relevant Experience

20162016

International Research Program Manager (Contract) - Local Insights Team

Google.com
  • Planned and executed remote, online user tests to assess usability of Google products in selected countries
  • Worked with Product Managers and key stakeholders to identify issues and define the scope of study.
  • Analyzed raw video footage, synthesized data, and presented findings in an informative and visually compelling manner. 
20152016

UX Researcher

Salesforce.com
  • Drafted research briefs, devised test plans based on Adobe's Target analytics, and facilitated surveys and eye-tracking studies.  
  • Synthesized data, presenting findings with Keynote and PowerPoint to stakeholders.  
  • Utilized Userzoom.com for card sort, true intent, and survey tests.  
20142014

UX Consultant

American Airlines
  • Designed BagEZ, a new mobile app, to streamline the baggage handling process for travelers. 
  • Utilized Axure and Adobe Photoshop to create wireframes and prototype of mobile app.
20142014

UX Consultant | Trochet

Trochet
  • Developed an Android mobile app, using HTML5 and CSS.
  • Generated Balsamiq mockups to visualize interaction and interface design.
20132013

UX Designer

ImaginU.com
  • Designed an app using Android SDX Emulator.                             
  • Created storyboards with Indigeo and wireframes with Balsamiq for development team.                                                  

UX Projects

GOOGLE i18n VOICE ACTION STUDY | A look into eight critical customer journeys of Google's Search App.

SIGNATURE | View the design process of a luxury digital experience from start to finish.

LIFE ALERT | Using IoT to develop a fresh approach to a familiar emergency device.

TRANSFER PANTS | Redesigning an e-commerce website using data from user research.

ROVER | A mobile app to easily store contact information, built to optimize UI for users.

Skills

UX Research

A/B Testing

Recruiting 

Analytics

Presentations

Behavioral Analysis

Qualitative Studies

Benchmark Studies

 Quantitative Studies 

Brief Writing

Screeners

Content Audit

Snapshot Studies

Eye-Tracking

Surveys

Interviews

Test Plans

Journey Mapping

Usability Studies

Market Research

UX Design

Brainstorming

Information Architecture

Heuristic Evaluations

Journey Mapping

Interaction Design

Persona Development

Mockups

Prototyping

Product Strategy

User Flows

Storyboarding

Wireframes

Apps & Tools

Adobe Target                         Opinion Lab

Axure                                       Power Point

InVision                                   Proto.io

Keynote                                  Sketch 3

Omnigraffle                           Userzoom.com

Brackets.io

Employment History

2013 - Present      City Director / Event Leader | Women Who Code 

2015 - 2015           Quality Assurance / User Experience Advocate | Apportable 

2013 - 2015           Attorney at Law | Law Offices

2007 - 2013          Trial Attorney | State of California

Education

20152015

Letter of Completion

General Assembly
20042007

J.D.

U.C. Hastings College of the Law
20002004

B.A.

U.C. Berkeley