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Summary

A highly experienced Accounting and Client Service professional in various industries such as technology, manufacturing, financial, and produce logistics.  Proven track record  with strengths in collections, accounts receivable, procedural development, networking, effective resourcing, and tenacity for obtaining results, resulting in bottom line savings.  Service oriented with a keen eye for detail.  Recognized for "shining in the area of client service" based on consistent feedback from leaders, colleagues, and clients.

Skills

  • Microsoft: Office 365, Word, Excel, Access, Outlook, Visio, PowerPoint, & Sharepoint
  • NetSuite, Oracle, JD Edwards, AS400, Get Paid, Dynamic Receivables, & Bill Trust
  • Lotus Notes, Remedy, Ariba Buyer, Adobe Acrobat Standard, & Famous
  • Data Entry Alphanumeric : 8439kph, Data Entry Numeric : 6966kph
  • Typing : 68wpm, 1% error rate

Work History

03/25/2019Current

Accounting Technician

Nidec Motor Corporation dba Control Techniques
  • Responsible for providing reconciliation of AR accounts. 
  • Coordinate with Shared Services teams in Manila and St. Louis to ensure accounts receivable functions are operating efficiently including cash application, collections, credit holds, payment processing and account reconciliations. 
  • Perform daily monitoring of AR Aging and provide insight of issues to AR Manager and Controller.  Work with customers and internal departments to resolve escalated AR related questions/issues. 
  • Reconcile various balance sheet accounts at month end.
  • Preparation of miscellaneous reports as needed such as Accounts Receivable, JPMorgan Payments, and Discount Approvals.
  • Assist in preparing audit requests on a quarterly basis.
Apr 2018Nov 2018

Account Receivable Specialist

Kudelski Security, Inc.
  • Completed cash applications operations including accessing bank transaction reports for ACH/EFT deposit data, posting payments to customer accounts, as well as receiving, processing, and remotely depositing checks.
  • Processed hardware/software customer invoicing and submitted invoices via email or customer portal.
  • Reviewed new customer credit applications, ran D & B credit report, and verified credit references.
  • Monitored and reviewed delinquent accounts. Made outbound collection calls and sent emails encouraging payment.
  • Processed RMAs, credits, and tax adjustments using accounting system and Avalara Tax online.
Nov 2017Apr 2018

Account Reconciliation Specialist

Ajilon (Accounting Principals) for COKeM International
  • Provided various financial analysis reporting for largest customer
    account including researching and preparing a complex $54K
    accounts receivable claim. Also supported cash applications personnel
    by retrieving daily lock box information from the bank and correctly
    applying payments to customer’s accounts in AS400.
Sep 2016Sep 2017

Specialist, Compliance Licensing

RBC Capital Markets, LLC
  • Performed various Securities operations such as complete FINRA and NFA Pre-Hire background checks compiling and summarizing results for Compliance Officer's review, filed U-4 amendments with FINRA for address changes, work location changes, and adding or removing State Securities licenses.
  • Responsible for Regulatory Organization Chart for Global Investment Banking Group, tracking regulatory supervision and exams for approximately 350 individuals using Visio.
  • Processed Compliance Department FINRA & NFA accounts payables.

Apr 2016Jun 2016

Customer Account Specialist III – Supervisor

SNI Companies (Accounting Now) for The Valspar Corporation
  • Performed Accounts Receivable maintenance of Valspar customer accounts as well as credit and collection operations while serving as a support to staff.  Responsibilities included making collection calls, reporting, fund allocation, billing, account reconciliation, processing credit applications, adjustments, and resolving client queries.
  • Cross trained with Accounts Payable Team reviewing 1099's, processing check runs, and adding and performing maintenance of new Vendors into JD Edwards.
Jul 2013Mar 2016

Accounts Receivable Representative

Robinson Fresh / C.H. Robinson Worldwide
  • One of only two on a team of 25  to meet the 2014 year end BONUS goal incentive for assigned portfolio.
  • Consistently met individual monthly BONUS incentive goals by keeping invoice file totals at or below set parameters.
  • Processed accounts receivable client portfolio by reviewing past due, unpaid, short paid, or overpaid invoices seeking resolution by using multiple systems, client web portals, check remittances, BOLs (Bills of Lading), pricing contracts, transportation load information, working with Sales, or by direct client contact.  
  • Daily interaction with Sales and Clients regarding issues or disputes such as pricing, quantity, quality, or missing product.
May 1998Feb 2009

Vendor Services Accounts Payable, IT Help Desk Support, & Service Representative II

Ameriprise Financial

Vendor Services Accounts Payable - Business Systems Analyst I 06/05-02/09

  • Introduced a new method of managing investment department professional service accounts payables by creating an organized filing system for processed invoices, purchase requisitions and contract information.
  • Designed and implemented a Microsoft Access database to support the multi-million dollar professional service expense budget which enabled a seamless transition for reconciliation and budgeting processes initiated later that year.
  • Gained an in-depth understanding of the Ameriprise accounts payment process, improving the efficiency of the Investments Department procurement and accounts payables and ensuring the ability to provide timely payment processing to vendors, resulting in over $100,000 in savings to the budget the first year.
  • Provided annual and monthly forecast figures and accrual information to Finance.

IT Help Desk Support Representative - Business Systems Analyst I  12/00-06/05

  • PROMOTED to the Investments Department and began a collaborative process with the Investments Department Technology Support Group to design, document, and implement a dedicated Investment Department Help Desk.
  • Provided Level I & II technical support by phone, Instant Messenger, and email for hardware and software issues, handling over 125 calls daily.
  • Initiated month-end issue analysis for reporting purposes for mid-level management.
  • Developed and maintained a knowledge database for hardware and software support.

Service Representative II - FINRA & State Insurance Licensing  05/98-12/00

  • Reviewed and submitted advisor U-4 securities registrations and terminations to FINRA.
  • PROMOTED within six months to complex "bonding" file U-4 registration processing team (processing files with required disclosure documentation based on affirmative answers to items such as financial issues or criminal activity).
  • Processed state life/health insurance licensing applications and company appointments for all East Coast advisors.
  • Supported Advisor licensing CALL CENTER, handling 100+ calls daily.

MAY 1991MAY 1998

Customer Service / Warranty Sales

Starkey Labs
  • Obtained basic Audiology and product knowledge in order to service the dealer customer service phone queue, receiving and making 75-100 calls daily regarding order status, parts
    orders, products/pricing, and troubleshooting hearing aid issues.
  • Promoted within three years to Government Sales and Customer Service.
  • Documented Government Services customer service procedures for original ISO 9000 certification, contributing to successful ISO 9000 certification after the first full inspection.
  • Obtained MN Property/Casualty licensing on the first attempt, enabling the ability to provide complete authorization and processing of hearing aid insurance claims.
  • Primary sales contact for hearing aid warranties and insurance for one year.
  • Provided data entry support, entering many warranty renewals daily, allowing the company to consistently provide fast and efficient warranty renewal service.

EDUCATION

Westminster College, Salt Lake City, UT

Attended : 09/1986-05/1989  Major : Accounting

Degree : Incomplete

Honors & Activities

American Express Customer Service Ethic Award, Shakopee Area School Classroom Assistant, Renaissance Festival Booth Attendant, MN Operation Nice, Habitat for Humanity, MN Special Olympics, Building Safety Floor Captain, Adopt-A-Highway Coordinator, JDRF Walk to Cure Diabetes, Photographer & Calligrapher

References

Title

"Laurel quickly came up to speed with our complicated product billing system (a lot of 3rd party pass-through transactions). She followed our company policies as it pertained to the underlining documents required to be on file to make sure that billing was accurate, that our COGS was correct, and that we would be covered for future audits. This required much interfacing with our internal employees to resolve any open issues - as well as a 3rd party financing copy (so our customers could spread out their payments over multiple years). She put a priority in responding to customers (both external & internal) emails or calls to get their issues resolved - and didn't lose track of her open issues. In cash application she was able to put on her detective hat to trouble shoot the incoming cash that is not always black and white. Many layers of credit card fees does not always allow for easy cash application (at least in our ERP system). Many of our internal desktop procedure documents were not timely when she came to us and she was diligent in adding notes where needed. She very consistent in her processing; therefore, one was able to follow her trail without effort. I miss her upbeat attitude as we had many wonderful conversations both work and non-work related over time."

Connie Olson, Business Systems Analyst II-Supervisor

"Laurel lives her passion for helping others every day she comes to work. The joy that it brings her spreads to her teammates around her. In accordance with this attribute, Laurel shines .... Regardless of the task, Laurel's focus is always on how her actions will impact the end user/client.  She has established excellent working relationships...by being responsive to inquires and always being willing to help, even if the question is beyond her area of expertise. Laurel consistently strives to improve processes by pushing to understand beyond the boundaries....  Laurel takes initiative for self development...."

Bruce Brandt - Business Process Management Consultant

"I was a direct manager of Laurel. She was responsible for the tracking of vendor invoices and ensuring proper payment. She created a complex database in Access and performed reporting in Excel to manage the communications internally and externally. She was always extremely creative in getting answers to questions and had built a robust network from which she worked closely. She is a hard worker and gets along with others very well - I always appreciated Laurel as a member of my staff - both professionally and personally."

T. Brady - Director - Technology Planning, Reporting & Administration

“I have known Laurel Falck for over seven years in a personal and professional capacity. Laurel has proven that she works well in both an independent role as well as a team oriented environment. Laurel is an intelligent and motivated individual. She is more than capable of managing multiple tasks and assignments with incredible efficiency. I have witnessed Laurel’s tenacity...and she was always able to produce high quality results without missing a deadline. Laurel is thoughtful, articulate and enthusiastic about delivering excellent service....I believe Laurel would make a great asset and be a value to any employer.”