Work History

Work History
Dec 2007 - Present

Senior NCE

Servion Global Solutions

1 Project: IPCC 7.5 Comprehensive deployment model for Kotak Mahindra Group

  • Position: Technical Lead for the design and deployment of the Cisco IPCC Enterprise edition.(Multi Site).
  • Background:Kotak Mhindra Group are a financial giants with a focus areas in Banking,Securities and Investments.The project involved building an Cisco enterprise Contact Center Solution to get diffrent business Units under a single UCCE platform.
  • Role: The roles included design, deployment and handing over the solution to the support team to manage the site. Prepared documents like High level design Document, Low level design document, System Acceptance test Plan for the UAT sign off. I was also involved in training different Business Units for the Web View Reporting.
  • Additional Role:Includes the installation and integration of CVP and Ipcc 7.5 components, Development of the ICM Script as per different Business Logic.
  • Components worked on: The components configured and used are UCCE 7.5 component set,CVP(7.02),Management Poratal,Support Tools, Call Manager (7.01),VXML Gateways AS5400XM, Voice Gateways AS5400XM.

2 Project: IPCC Hosted 7.2 deployment model for Ho Chi Minh Telecommunication (Vietnam)

  • Position: Technical Lead for the integration of CVP and IPCC Hosted Components.
  • Background:Saigon Telecommuniaction is a leading Telecom Providers in Vietnam.Saigon Telecom wanted to provide a Hosted Solution to its various customers.This project provided a Hosted infrastructure Model.
  • Role: The role included integration of the CVP Components with IPCC Hosted Model, ICM Scripts development as per the business logic. Coordinating with Cisco AS team who were involved in the Ipcc hosted model deployment for the integration. I had Prepared documents like High level design Document, Low level design document, System Acceptance test Plan, Final Handover Documentation.
  • Additional Role: Training had to be imparted to the customers about UCCE Design and Functionalities. I had also given a final Handover training to the customer after the project was completed.
  • Components worked on: The components used for the setup are PGW2200,Cisco ITP ,ICM SS7 card, Call manager versions 6.0 ,Voice Gateways AS535XM,Core Switch WS-C4503,IPCC HOSTED COMPONENT VER 7.2 (NAM Rogger, NAM AWS/HDS, NAM VRU/PG, CICM Rogger, CICM AWS/HDS, CICM CCM/PG),CVP versions 4.0,VG and VXML Gateways AS535XM

3 Project: CVP Standalone Model deployment at Idea Cellular.

  • Position: Member of Cisco Red Batch Team.
  • Background: Idea Telecomm is a leading Telecommunication company running on CVP Standalone Model.
  • Role: I was part of the Cisco Red Batch team who were involved in stabilizing the deployed model.
  • Awards:Awarded with a certificate of recognition from Servion Global Solutions for the extended work done to stabilize the setup.

4 Project: IPCC Hosted 7.2 deployment model for Hanoi Telecommunication (Vietnam) (Ongoing Project)

  • Position: Technical Lead for the design and deployment of IPCC Hosted with integration of CVP with Hosted Solutions.
  • Background: Hanoi Telecomm is a again a leading Telecommunication Government company in Vietnam. The project is quite similar to the Ho chi minh project mentioned above however the scope includes design and deployment of IPCC hosted which was earlier done by Cisco AS.
  • Role: The role includes design, deployment and handing over the solution to Support Team. Prepared documents like High level design Document, Low level design document, System Acceptance test Plan and Training given.

Other project included Citibank Singapore Multi Site ICM Scripting Project with IPCC support.

Sep 2005 - Dec 2007

Network Consultation Engineer

Network Solutions an IBM Company

1 Project: IPCC Enterprise documentation and phase 2 deployment at capita offshore.

  • Position: Member of the IPCC Support team and Phase 2 deployment for the Cisco IPCC Enterprise edition
  • Background: Capita Offshore Services is a subsidiary of Capita Group Plc. Capita Offshore Services caters to a variety of clients ranging from Financial Services providers and UK Public Offices, to Insurances companies.Capita has multi site setup with split Rogger Architecture.
  • Role: Senior Network Engineer involved in the phase 2 deployment of the ipcc setup at Capita. The role included expansion of the existing project with a multi-site deployment, upgrading the components to the most recent version of softwares, preparing a system acceptance test to accomplish all the failover scenarios, upgrading the Handover document.

    2 Project: IPT Implementation for Mosum/Eclypses

  • Position: Network Engineer for the deployment of the IPT setup.
  • Role:Installation and configuration of the IPT Setup, LAN, WAN Solution, which caters to the connectivity between Eclipses U.S, and Mosum India.

      3 Project: IPT Implementation for Regus Pvt Limited

  •  Position: Network Engineer for the deployment of the IPT setup.
  •  Role: Installation and integration of Call Manager Express, Cisco Unity Express and Cisco 3750 switches. Preparation of Project definition document and project handover document after the project was implemented.

Other responsibilities as a project and support engineer included L2 support for companies Like Capgemini, Mastek,Capita offshore, Ismart Bpo,Intelenet,Allahabad Bank,Airtel Bharti etc.

Sep 2004 - Sep 2005

Network Engineer

Microsense Pvt Ltd

1 Project: Implementation of wifi internet facility for Taj udaipur lake palace, Taj Ahmadabad,Taj Vadodra,ITC Vadodara.

  • Position:Member of the implementation team for the wifi internet facilities for the guest.
  • Roles:Co-ordinating with the isp for the internet facilities, Create a wireless infrastructure where any guest could access the internet through predefined authentication mechanism at rooms as well as public area with hotels providing various feature as zero configuration support.


2000 - 2004


University of Mumbai

I am a BE in Electronics by qualification from the Mumbai University.I completed my BE with a academic score of 59%.


Highly skilled in design, implementation, and support of both Unified Contact Center Enterprise (UCCE) and Unified Contact Center Express (UCCX) solutions.This includes various design models like UCCE Comprehensive v7.5,IPCC Hosted Deployment Model v7.2,IPCC v7.0 Post Route with Queue Manager 3.5v I am also skilled in Cisco Unified Communications Manager and Cisco Voice Gateways, specifically as related to Cisco Customer Voice Portal (CVP) v4,v7 I am a qualified BE in Electronics from Mumbai University with CCVP certification completed.Currently i am working as a UCCE Senior NCE with Servion Global solutions(Cisco ATP Partner).I have more than 5 years of experience in IT with more than 4 years of experience in Cisco VOIP domain


1 Playing Football,Cricket.

2 Swimming.

3 Occasionally playing my acoustic guitar.

4 Travelling new places,meeting new faces and getting to know more about their culture.


Looking for a challenging career in an organization as a UCCE Solution Architect to help customers contended with contact centre complexity with a comprehensive portfolio of Cisco unified Contact Centre Solution, to attain more knowledge in the field of ever growing Unified Communication arena and use it as a solutions to address Business Requirements of the customers.




I have been involved in two projects carrying a PGW implementation.



Achievements and Personal Attrib



UCCE Bootcamp