Maintain Cloud servers for Public Cloud with responsiblities:
- Virtual Server maintenances e.g. Maintain resources usages, server connectivity, network and utilization.
- Create and maintain server inventories (hardware, software, license, client, etc)
Customer related activities:
- Support customer in technical matter e.g guide customer to operate, troubleshoot their Cloud virtual server, etc.
- Handle and create documentation about customer problems or complaints.
- Give advice to sales/marketing about new feature in cloud technology to update current cloud service packages.