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Summary

I am friendly and outgoing person with a passion especially in database or anything in IT. My studies and my previous work experience have all been in these areas, and I am currently looking to progress my career in a more challenging role. I have excellent communications skills which have enabled me to build strong relationship with customers, colleagues and external suppliers. I have previously managed a numbers of project to a successful outcome, and I have the excellent ability to supervise, manage and motivate other team members.

Experience Overview

Experience appears to be concentrated in Information Technology / Architecture, with exposure to Common End-user Software / Data Centric. 19 years of work experience, with 14 years of management experience, including a high-level position.

Work experience

Oct 2015Dec 2016

Business Development Manager

Maskavia Malaysia Sdn Bhd
  • Dealing with new or existing customers face-to-face, over the phone and via email.
  • Assisting new customers with finding suitable products or services.
  • Dealing with existing customer feedback, concerns and complaints.
  • Dealing with stressful situations and emergencies in a professional manner, and ensuring that customer’s concerns are promptly addressed.
  • Liaising with suppliers on a regular basis.
  • Assisting the Head of Sales and Business with his day-to-day activities.
  • Training and supervising new members of staff especially in Sales and Marketing.
  • Entering and maintaining data into databases and information systems.
  • Coordinating and organising sales and promotions events.
  • Ensuring Health & Safety procedures are adhered to at all times during dealing with installation.
  • Performing general administrative tasks such as filing and photocopying.
  • Achievements:
  1. Successful sales on ICOMERA product to MRT Projects.
  2. Successful sales on several of existing customers for new QMatic system such as IKEA Cheras and more.
Nov 2011Aug 2015

Executive Data Management

EIM, Group Finance Office, Maybank
  • Dealing with customers face-to-face, over the phone and via email.
  • Performing on daily and monthly report to source system on Data Quality Management Program.
  • Coordinating and organising on every end of month meeting for source system business user and IT representative after identified data not complied.
  • Assisting source business user and IT representative to solve any root cause after analyst.
  • Dealing with stressful situations in a professional manner, and ensuring that business user or IT representative concerns are promptly addressed.
  • Training new members of staff.
  • Entering and maintaining data into databases and information systems. Any changes referring to approval from all parties.
  • Project involved as per listed below :
  1. Data masking using Informatica Data Masking version 9.5.2.
  2. Manual data lineage mapping from source to source using IBM Infosphere.
  3. Data Quality Management Program using Data Quality version 15, Trillium Software.
  4. Monthly standby for ZOS Mainframe production testing.
Jan 2007Nov 2011

Executive GCIF

Group Customer Info, Master Data Management, Operation, Maybank
  • Performing daily and monthly monitoring Data Quality Management Program on Master Data Management especially customer information.
  • Dealing with customers face-to-face, over the phone and via email
  • Assisting customers with finding suitable solution and advice.
  • Dealing with customer feedback, concerns and complaints.
  • Dealing with stressful situations and emergencies in a professional manner, and ensuring that customer’s concerns are promptly addressed
  • Liaising with source system especially from business user and IT representative and external customers, especially from branches on a regular basis.
  • Assisting other colleagues with their day-to-day activities.
  • Training and supervising new members of staff.
  • Entering and maintaining data into databases and information systems, manually or automatically.
  • Coordinating and organising events especially create Data Awareness among business user and branches.
  • Performing general administrative tasks such as filing,photocopying and security access.
  • Projects that involved as per below listed:
  1. Automation update data information base on relevant source especially business user and branches adhoc monthly basis.
  2. Campaign on Data Awareness all over Malaysia.
  3. Implementation on new postcode integration.
  4. New Biodata Form.
Jan 2001Jan 2007

Project Executives

Retail Development Project, Management Office, Maybank
  • Dealing with source system and Maybank subsidiaries face-to-face, over the phone and via email.
  • Development, creation and performed a new department which to handle customer info database as per requested from Management, Chief Business Officer.
  • Arrange meeting and give some knowledge and awareness about the project with all source system includes all subsidiaries.
  • Assisting source system and all Maybank subsidiaries with finding suitable solution and advice.
  • Assisting the Head of Department with her day-to-day activities.
  • Modification on standardization metadata on screen for capturing customer info.
  • Involve in UAT, if there are changes on the screen.
  • Involve in survey for new customer info form.
  • Involve in awareness meeting to all selected branches.
  • Involve in subsidiaries data source system integration.
  • Dealing with stressful situations and emergencies in a professional manner, and ensuring that customer’s concerns are promptly addressed.
  • Projects that involved:
  1. Involved for new Branch Concept project more to customer oriented view at Bangsar Branch, Petaling Jaya.
  2. Participate in Biodata Form survey for customers and branches.
  3. Involved for new Maybank incoming and outgoing email using Lotus Notes.
Oct 1997Dec 2000

Computer Operator

Pacific Bank
  • To monitor and handling the production system which schedule accurately, timely and in compliance with security guidelines.
  • Major production system running in Tandem.
  • Involve in reprint reports, reprint bank statement as per requested from customer.
  • Involve ATM status monitoring.

Education

Jan 2017Aug 2017

MFP - Engineering & Physical Sciences

ONCAMPUS Sunderland

Grade achieved: 50%

70% - TELL B2 Test or equivalent (IELTS 6 achieved)

46% – UFP Physics (core)

66% – UFP Physics Presentation (additional)

68% – UFP Physics Lab work (additional)

40% – UFP Pure Maths (core)

64% – UFP Skills for Science (core)

87% – UFP Skills for Science Debate C/work (additional)

60% – UFP Research Projects (additional)

19961997

Certificate

BMC Institute Kuala Lumpur conjunction South Kent College, UK

Certificate In Computer Engineering major in PC Repair and Maintenance

Skills

Deal with stress

Dealing with stressful situations in a calm and professional manner

Relationship

Excellent interpersonal skills, demonstrated in the ability to effectively serve customers and develop strong working relationships with staff

Negotiation

Professional and confident with excellent diplomacy and negotiation and persuasion skills

Hobbies and Interests

I enjoy socialising with my friends and family. I like to travel and most of the European country and Asia I had been travel and more to come and I also like learn a new thing especially take a part in learning online such as coding, create web and others.All this interest also allowed me to meet new people and develop my communication skills outside of my normal working environment.

Certifications

May 2013May 2013

Managing Stress through Direct Attention Thinking Tools 

Synergy Training and Consultancy
July 2012July 2012

Applied Project Management

Malaysian Institute Of Management
Sep 2007 Sep 2007

IBM Websphere Information Analyzer

IBM
Sep 2006Sep 2006

TS Discovery Education Workshop

Trillium Software Harte Hanks
Sep 2006Sep 2006

Trillium Software System Series 7

Trillium Software Harte Hanks
Oct 2004Oct 2004

Lotus Notes 6.5

MCSB

This course emphasizes on introduction and knowledge on Lotus Notes

Aug 2004Aug 2004

MBB Leadership Programme For Executive

Maybank

This programme is to designed to help develop leadership talent and begin to create a cultural shift towards "level 5 leadership" in organization.

Oct 2003Oct 2003

Effective Business Writing Skills

Institut Bank-Bank Malaysia

This course emphasizes advanced applied business writing genres, such as specialized letters and memoranda, resumes, proposals, analytical and fact-finding reports, and other essential forms of professional communication and research.

Aug 2002Aug 2002

Teamwork and Team Building

Maybank

 This program explores the essentials that team members and leaders need to understand for team success. Included in the session is discussion around the different types of teams, the four stages of team development and how to understand and deal with different personalities on the team.

References

Mohd Rosli Mohd Noor
Head Sales and Business , Maskavia Sdn Bhd.
Tel: +60183786440
Email:[email protected]