Faisal Baessa

Work History

Work History
May 2015 - Present

Customer Services Representative

winners logo
Performance & Principal Accountabilities: Handle customer inquiries both telephonically and by email. Follow up customer calls where necessary. Manage and resolve customer complaints. Provide customers with product and service information. Enter new customer information into system. Update existing customer information. process orders, forms and applications. Identify and escalate priority issues. Route calls to appropriate resource. Document all call information according to standard operating procedures. Complete call logs. Produce call reports. Follow up with requirements in store & system. Follow up with retrieving pending credits. Follow up with delivery drivers to push requirements on time Joining-Year: Experience: 5 months Company: Wonderful for sweets Company Industry: General Trading Location: Al Farwania, State of Kuwait Job Role: Dispatch
Nov 2012 - 2014

Call Center Agent

State of Kuwait
State of Kuwait May-2014) Call Center Agent/Inbound Joining-Year: 1998-May 2003 Experience: 5 Years Company: Mobile Oil and Petroleum Location: Cairo, Republic of Egypt Company Industry: Oil/Gas Job Role: Finance
Jan 2011 - May 2011

DM Sr.Supervisor Drivers Operation's 

Agility

PV-2 /Project

2008 - 2010

Agility HL-6 Project + State of Kuwait

Agility HL-6 Project + State of Kuwait
TM Lead Sr.Supervisor Accommodation's- PV-2.)
2005 - 2010

Lead Sr.Supervisor

State of Kuwait
TM Lead Sr.Supervisor Accommodation's-Agility(HL-6 Project + PV-2).
2004 - 2005

Team Leader

Mobile Oil and Petroleum
Treasurer- State of Kuwait Team Leader-Ware Housing-Agility-(DLA/Project).
1997 - 2003

Treasurer-Mobile

Republic of Egypt
Treasurer-Mobile Oil and Petroleum

Education

Education
1989 - 1990

Business Administration