Customer Care Representative
- Attracting potential customers by answering product and service questions, suggesting information about other products and services.
- Opening customer accounts by recording account information.
- Maintaining customer records by updating account information.
- Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
- Recommending potential products or services to management by collecting customer information and analyzing customer needs.