Download PDF

Work experience

Nov 2014Feb 2015

Customer Care Representative

Telenor Pakistan
  • Attracting potential customers by answering product and service questions, suggesting information about other products and services.
  • Opening customer accounts by recording account information.
  • Maintaining customer records by updating account information.
  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution.
  • Recommending potential products or services to management by collecting customer information and analyzing customer needs.

Education

20112015

M.B.A

Abdul Wali Khan University
20082010

B.B.A

Northern University
20052007

HSSC

Army Public College

Skills

Client Accounts
Organizing
Franchise
presentations
Cash Account