Fabiola Cervantes

International Relationship Manager, Houston, TX Responsible for the business development, promotion and sale of Banamex USA products and services, nationally and internationally. Ensured that the opening of accounts were in accordance with our policies and procedures and compliance regulations. Successfully conducted business with our colleagues in Mexico to obtain referrals and ensure the best quality in customer service possible for our clients, periodically visiting our clients in Mexico. Manager of foreign-owned Commercial relationships worth 20MM+ as well as an extensive high value portfolio of International Customers. Extensive experience in maintaining and enhancing customer's relations including regular travel to Mexico to ensure client trust, satisfaction and increasing of capital. Extensive experience with AML, EDD, Compliance & CRF.

Operations Specialist, Houston, TX Ensured that all international account transactions were error-free. Prepared weekly and monthly operations performance reports Supported the New Account department in the creation and closure of customer accounts Executed the manual capture of fund transfers and return transfers in the case of abnormalities Responsible for the daily application of customer payments to the appropriate international accounts. Maintained an outstanding track record of accurate end-of-day reconciliation process.

Sales and Service Specialist, Houston, TX Exceeded goals by nearly 300% for new account sales to both walk-in and cross-sale customers Responsible for one-on-one attention to customers for transactions such as transfers, change of addresses, opening accounts, service calls, etc. Supported Teller Window operations, and ensured timely customer service for all customers. Resolved customer complaints on a timely basis, with clear communication to other team members for continuous service improvements. COMPUTER SKILLS Microsoft Word · Microsoft Outlook Microsoft Excel · Microsoft PowerPoint · Skilled in Web Research LANGUAGES English & Spanish(Fluent in both).