Self-motivated, conscientious, computer-savvy individual with over 10 years of collective experience in writing, editing, teaching, mentoring, sales, customer service and management utilizing both excellent oral & written communication skills as well as that of organizational, listening, analytical, problem-solving and conflict resolution to produce results that surpass satisfactory outcomes.
Sep 2010 - May 2011
Center for Student Success
·Mentored individual students in improving their writing process from inception to completion focusing on all aspects in between.
·Aided students with new perspectives on not only their approach to writing but also their study skills as well as time management.
·Led several oral presentations demonstrating the benefits of the Center in classrooms.
·Edited most of the informational literature from the office.
·Trained & instructed new employees on policy & procedure.
·Maintained pertinent social media (Facebook) & increased number of followers by over 150%.
·Awarded by Dean of Students for my participation and efforts.
Aug 2005 - Dec 2008
Liberty Realty LLC
· Analyzed & extrapolated pertinent data regarding the Commercial/Residential market daily, weekly, monthly, quarterly & annually.
·Created, prepared and presented marketing packages & listing presentations (using Word, Excel & Publisher)
·Created, designed & distributed quarterly newsletter in MS Publisher detailing pertinent information & copy regarding Commercial/Residential market
·Marketed properties and services (via social media, telephone, web, mail correspondence, window displays, etc.)
·Directed & facilitated cross communication through all appropriate channels during transactions
·Prepared, revised & distributed necessary documents to all pertinent parties.
·Created, managed & maintained contact database of former, present and future clients as well as service providers via Constant Contact promoting, securing, and generating future business.
·Promoted to office mentor in 4 months; Trained & mentored new employees.
·Earned Sales Agent of the Month twice & Listing Agent of the Month within an 8 month period.
·Awarded as agent of the year for my office in 2007.
Jan 2011 - Feb 2003
·Managed a staff of 20 employees in a dynamic fine-dining establishment (both a la carte & catering environments).
·Conveyed ownership’s objectives of constant improvement by implementing incentives that continually motivated staff.
· Resolved any and all discrepancies from customers, staff and owners.
·Conducted Inventory on a Weekly Basis.
·Conducted & directed daily staff meetings prior to every shift detailing updated specials, inventory, policy, procedure & new events.
·Created & implemented theme nights with local artists/entertainment that served to cross-promote and generate business.
·Input, revised & managed POS system.
·Interviewed & trained new hires.
·Reprimanded and/or fired recalcitrant employees when necessary.
Jan 1999 - Mar 2001
Front Desk Manager/Night Auditor
·Reconciled & reset guest accounts on a nightly basis
·Accommodated late check-ins as well as current guests as the manager on duty until the General Manager arrived in the morning
·Prepared departing guest invoices
·Answered guest queries & resolved any discrepancies amicably
·Managed one front desk agent