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Work experience

Jan 2010Present

Production Planning & Customer Service Manager

British American Tobacco

Main Responsibilities:

- Lead NPI (New Product Introduction) Process in order to achieve Cycle Company Projects Activities

- Customer Focus and business results driven management

- Ensure product availability while optimizing working capital throughout the whole supply chain

- Business scenario planning and strategy definition

- Design and Deliver Production Plan in order to achieve the quantity of stock required for Nobleza´s factory movement to PilarIndustrial Park

- Production planning and scheduling (MPS + ERP), raw materials purchasing planning (MRP – SAP), distribution planning (APO-SNP), stocks policies definition and control.

- Manage over USD 120 MM of FG and WM stock

- Supply Chain S&OP process Leader

- Definition and cascading of Supply chain strategy in alignment to Southern Cone Area integration

- Lead Planning team, 8 employees (2 managers y 6 professionals)

Main Achievements

- Delivery of projects on time in full. Service Level over 95%

- Working Capital Optimization (20% reduction)

- VMI stock management for 12 Distribution Centers (savings over USD 0,9 MM per year). Service level over 99%

- Coordination of product sourcing migration from Argentina to Chile

- Planning team’s profile and roles redefinition turning it into a key talent source for Supply Chain

- Design and implement contingency sourcing strategies during Nobleza’s factory movement

- Implementation of SAP – SNP (Supply Network Planning) Module.

- Develop imports sourcing strategy for finish goods products and design an exports contingency plan to allow a sustainability plan.

Aug 2008Dec 2009

Customer Relationship Manager for Latin America

British American Tobacco

Main Responsibilities:

- Lead NPI (New Product Introduction) Process in order to achieve Cycle Company Projects Activities

- Customer Relationship

- Exports & Imports Development

Main Achievements

Cigarettes Exports Increase: 2007: 2,9 Mns USD 2008: 9,3 Mns USD 2009: 6,9 Mns USD

Jun 2006Jul 2008

Operations & Supply Chain Management Trainee

British American Tobacco

Main Responsibilities:

During the 2 years program I moved forward to the next "Up or Out" evaluation of "We challenge you" program working in these areas:

Pre-Sales: 2 months

Logistics: 5 months

Distribution Planning: 9 months

Production Maintenance: 5 months

Cell Chief: 4 months


Mar 2010Present

MBA in Financial Management

Universidad del Salvador - University State of New York
Mar 2007Dec 2007

Certified S.Chain Professional by APICS


  • Aligning supply chain processes and capabilities with strategic business goals
  • Understanding organizational roles and infrastructures in the supply chain
  • Managing material, information, and financial flows
  • Understanding and managing intra- and inter-organizational relationships
  • Selecting and leveraging technologies to enable effective process management


Lotus Notes Mail
Microsoft Project
Microsoft Office


Industrial Engineering




de la Riva





I am a well-balanced, hard working individual with the capacity to learn and grow as I apply myself in whatever I pursue. Communication is easy with people on all levels. Time management is just one of the skills that I have acquired and it enables me to meet deadlines and work efficiently. I work well in a team as well as individually; I pride myself in neatness and ensure that I am presentable at all times. I value honesty and integrity. Committed and always showing a positive towards my work Being motivated by opportunities and challenges, I drive myself to succeed in anything I do.


May 2011May 2011

Logistics Essentials

by Managing Consultant & BAT – Moscow
Sep 2010Sep 2010

Planning Essentials

by Grange Partnership – London
Oct 2009Oct 2009

Leadership one to one

by Alberto Levy – Buenos Aires
Nov 2008Nov 2008

Customer Service Essentials

by Grange Partnership – Singapore