Enrico Zavarise

Enrico Zavarise

Summary

Rome – International Bank Group (BNP Paribas – Banca Nazionale del Lavoro) Processes Design and Feasibility Analysis: new Help Desk model design and evaluation for the Customer Care unit. Impacts evaluation for the dimensions: services/products, organization, internal users, technology, reporting and implementation costs Milan – Internal activities for sales support Proposals Writing: pre-sales activities for banking, energy, manufacturing markets, proposals writing and presentations at customers (for example: processes evaluation with ITIL – Information Technology Infrastructure Library” and “Cobit – Control objective for Information and related Technology” methodologies, Balanced Scorecard reporting systems design) Milan – International Group leader in the Italian and foreign mobile phone industry Project Management: initiatives management to bring services and promotional offers to final consumer market. Program Management: project governance for the developing of a single system to manage Orders and Client Contacts. Control, Processes Analysis and Costs Monitoring: design, implementation and maintenance of a costs monitoring process. Rome – Italian leader in the Italian and foreign phone mobile industry Revenue Assurance: program management resource in a new system implementation project. Milan – International Group leader in the Italian and foreign mobile phone industry Special Projects (Prototypes Development) – Project Management: international team management for the prototype implementation in Orders Management area. Planning: Project Planning in staff with Program Managers. Lomagna (LC) – Manufacturing Industry, Air Treatment and Conditioning Processes Analysis Milan – Public Administration, Regione Lombardia Processes Analysis Milan – Public Administration, Provincia di Milano Benchmarking Morbegno (SO) – Trade Processes Analysis

Work History

Work History
Dec 2008 - Present

Management Consultant

Sia Conseil
Consulting: Business Process Reengineering, Program Management, PMO, Planning And Cost Controlling
Dec 2003 - Nov 2008

Management Consultant

Business Integration Partners
Consulting: Program Management, PMO, Planning And Cost Controlling
Jul 2002 - Oct 2003

Planner

IrisCube - Gruppo Reply
Consulting: Planning, Budget Definition, Costs Control, Capacity Management e Resources Allocations
Jul 2000 - Jul 2002

Consulting

Politecnico Innovazione
Consulting, Education, Research, Feasibility Studies, Benchmarking, Resources Management, Proposals Writing, Introductions to Organizations and Associations
Sep 2000 - Dec 2001

Professor Assistant for “Politecnico di Milano” University

Politecnico di Milano
Professor assistant for Computer Science Engineering Area, Information Systems course (Politecnico di Milano, headquarters of Como and Cremona). The lessons were about business plan and feasibility study compilation. Casalpusterlengo (PC) – Professor within Professional Education Course
Mar 2000 - Jun 2000

Processes Analysis - “Excellence Training” promoted by Politecnico di Milano

Jucker S.p.a.
“Excellence Training” promoted by Politecnico di Milano University and Politecnico Innovazione. The training goal was the feasibility study for an Extranet implementation inside the company

Education

Education
Sep 1992 - Dec 1999

Politecnico di Milano

University “POLITECNICO DI MILANO” – Milan – Degree in Management Engineering, Area: Production Systems, dissertation: “Methods for the development of ipermedial applications”

1992 - 1999

Management Engineering

Politecnico di Milano
Area: Production Systems
Sep 1987 - Jul 1992

Scipone Maffei
Secondary School “Liceo Classico SCIPIONE MAFFEI” – Verona

Secondary school specializing in classic

1987 - 1992

Secondary school specializing in classic

"Scipione Maffei" Secondary School
Liceo Classico "Scipione Maffei" - Verona

Skills

Skills

Consulting

Project Management, Organization Analyis, Planning, Processes Analysis, Costs Monitoring, Feasibility Study, User Requirements Analysis