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Summary

  • A highly capable, passionate and dedicated events manager with experience in  leading teams and seamlessly executing high-end, high volume and VIP hospitality service.
  • Thrives under pressure, always seeking to contribute to team performance.
  • High standards of personal presentation
  • Analytical thinker who produces elegant and efficient solutions
  • Passionate about food, wine and travel.

Work History

May 2009Present

Assistant Operations Manager - Meeting & Events

Merivale Group  

Commenced employment with Merivale as a casual event team member; promoted  to team leadership as a result of organizational abilities and strong work ethic.

Currently working in a full time permanent position since May 2014

  • Managing multiple Merivale venues and VIP offsite projects including Good Vibrations Festival and El Loco at the House and Justin's personal parties and events. 
  • Responsible for balancing, coordinating and executing operational aspects of events - including the management of client demands/objections, venue limitations and unforeseen supplier problems.
  • Working closely with kitchen staff to ensure a consistently high standard of delivery
  • Working closely with licensee, security and health & safety officers to manage crowd control, venue licencing and WH&S regulations
  • Labour and staff management including managing rostering, forecasting and delinquency
  • Ownership of COGs and stocktake results
  • Managing weekly Events Delivery meetings and representing department at venue leadership meetings
  • Motivating and developing team members including recognizing  talent
  • Presently the 'Super User' of Ungerboeck system (events management software) importing my studies in software design and events practice
  • Creation of procedural documents, user manuals, and standard operating procedures
  • Excellent rapport with senior venue managers
20082009

Casual Supervisor

The Eastern Hotel, Bondi Junction
  • Oversaw food and beverage service and close cooperation with chef
  • Managed catering requirements for larger events
  • Supervising and training of new employees
  • Development of venue cocktail lists and food menus
  • Maintaining labor controls
  • Venue closing up procedures including reporting
  • Development of sequence of service documents ensuring quality and efficiency

 

20082009

Casual Event Attendant

Bayleaf Catering , Sydney Maritime Museum
  • Food and beverage service in variety of events and multiple venues
  • Basic staff training
  • Backstage artist catering for Big Day Out Festival – including set up, operations and planning
  • Execution and supervising small events
  • Liaising with the clients

Education

20122013

Diploma of Software Development

Ultimo Institute
2014

Diploma of Hospitality

Management Institute of Australia
20092011

Advanced Diploma of Travel and Tourism

Clarendon Business College

References

Please see attached.