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Ewelina Cemal

Receptionist/Reservation Agent


Front Of House -customer service role over 4 years experience;

 Reservation Agent/Booker with over 4 years experience within hospitality and corporate sector;

Great attention to details, self motivated, well organised, reliable, responsible and hardworking individual

Work History

Nov 2015Feb 2016

Office Admnistrator

Funkin LTD
  • Answering all incoming calls 
  • Dealing with customers orders/queries/complains
  • Managing office stock
  • Organizing diary and necessary equipment for new starters
  • Assisting all colleagues in the office
  • Sending parcels/arranging couriers
  • Managing phone bills
  • Managing customer's inbox
  • Assisting supply chain team with sending out orders/samples
  • General office duties ie ordering stationery/sending letters/keeping office tidy
Sep 2013Nov 2015

Night Receptionist/ Auditor-Part Time

Grosvenor House Apartments by Jumeirah Living
  • Looking after late check in/ early departures
  • Answering and directing telephone calls
  • Assisting with some late requests e.g finding an on call 24 hour doctor
  • Running a night audit and assisting with late night administration duties
  • Very good knowledge of the Opera system
  • Covering concierge desk when required
Dec 2012Sep 2013

Night Receptionist/Auditor

The Langham Hotel
  • Looking after late and early Arrivals/Departures
  • Ensuring the accurate and complete paperwork for the Night Audit as per checklist and Hotel requirements
  • Ensure complete preparation of the front desk for the next day
  • Prompt responses is given to the service needs of customers and solutions delivered
  • Feelings expressed by the customer are responded to appropriately and professionally
  • Methods of communication are adapted to meet the needs of the customer
  • All visitors/guests are received and offered assistance in the appropriate manner
Jun 2010Nov 2012

Reservation Agent

MWB Business Exchange,
  • Knowledge of MWB building capacities and capabilities. This may range from organising a 2 – 250 person event with various IT and audio visual requirements ranging from projectors to video conference units.
  • I am responsible for booking and organising the details of meetings and events across 45 buildings nationally working as part of a team on a central reservations desk.
  • Managing several regular corporate clients meetings and events using The Events Perfect database making sure their specifications are either noted on Events Perfect or relayed to the specific centre.
  • Using the database to keep client information up to date 
  • Sending client contracts and confirmations and taking payments for events.
  • Supporting the MWB Meeting Venues sales team with building relationships with clients and working with them to construct proposals and corporate rates for potential clients.
  • Sending quotations and proposals to clients making sure all the information quoted and detailed is correct.
  • Concise knowledge of the Events Perfect Booking Management system to manage effective meeting reservations and database management.
  • Utilising my lead to deal manager to manage my work load and client bookings. Reminders and calendar schedules set help to maintain an extremely busy workload.
  • Dealing with incoming emails, faxes and post
  • Liaising with clients, suppliers and other staff
Oct 2009Jun 2010

Events Coordinator

Myhotel LTD
  • Coordinates events by communicating with clients on setup options, arranging for last minute adjustments prior to the event
  • Prepares and maintains event files by tracking and ensuring that all proper documents are in the file including contracts and final billings
  • Preparing and distributing event sheets containing logistical information on the requirements, schedules, layouts, equipment, setup plans and audio visual needs
  • Books events by checking for available dates and venues, placing dates on hold and scheduling events, filling out rental applications that are used for preparing contracts, assisting with calculating estimates of potential costs incurred in completing an event
  • Responding to event inquiries
  • Assisting our Reservation Department with taking calls, making bedroom reservations 
Apr 2008Sep 2009

Central Reservation Agent

Myhotel LTD
  • Handling enquiries from customers mainly by phone, email and fax
  • Opera PMS IT system and RezLynx IT reservation system operator
  • Maintaining with a constantly high standard of operational customer service
  • Booking reservations for corporate and group clientele
  • Negotiate rates with customers
  • Taking event enquires
  • General office duties
  • Preparing forecast reports for group arrivals and future scheduled dates
  • Administrative food and beverage request for group reservations
  • Checking rate commissions for travel agents
Sep 2007Apr 2008

Guest Service Agent/Receptionist

Myhotel Chelsea
  • Fully trained with Opera PMS IT system and RezLynx
  • Reservations, arrivals and departures for guests
  • Managing daily float, banking and sales ledger
  • Switchboard operator


Oct 2008Mar 2009

OCR level 2 NVQ in Business & Administration 

Waltham Forest College

Core modules: Carry out your responsibilities at work; Work within business environment; Maintain customer relation; Store, retrieve and archive information; Use a telephone system  

Sep 2007Apr 2008

OCR  Fast Track Administration Course Part I & II

Enfield College

Core modules: Initial Text Processing. Keyboard Skills, Health & Safety at work, Communications, Filling, Teamwork, Word Processing, Time Management, Stock Control, Mail Handling.