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Ewa Sobierajska

Hardworking front desk receptionist with excellent communication skills and a pleasant personality, can multi-task efficiently and adjust as per changing environments.

Work experience

Sep 2013Present

Housekeeping supervisor

Adastral Hotel

• Inspecting level of cleanliness and reporting issues to the management

• Scheduling of staffs according to projected staffing requirements

• Responding to guests’ requests and complaints

• Reporting needed repairs to the maintenance staff

• Overseeing housekeeping staff to maintain cleanliness of individual rooms and other areas

• Coordinating supplies of linen etc. in order to maintain sufficiency

• Maintaining linen carts and supplies as necessary

• Reporting lost and found articles

Feb 2013Present

Laundry Manager

Adastral Hotel
  • Ensuring that the guest laundries are delivered on time
  • Recommending appropriate cleaning agents and techniques for soiled linens and laundries given by the guests
  • Guiding  laundry workers for handling the daily laundry requests and special requests
  • Making sure that the soiled linens are washed, ironed, and stacked appropriately
  • Being responsible for ensuring that the working stock is always in hand
  • Training new employees for operating various equipment used in the laundry
  • Coordinating as a laundry manager and the housekeeping manager for planning for special events
  • Ensuring that the maintenance cycle is followed as per the specifications
  • Handling guest complaints during the shift
  • Ensuring that the laundry is functioning optimally with utmost efficiency
  • Allocating duties and responsibilities to the employees on shift
  • Coordinating performance appraisal of the employees
  • Preparing training plans and modules for the new employees

Oct 2012Present


Adastral Hotel
  • Answering, screening and directing inbound phone calls.
  • Receiving and assisting clients and escorting them to correct destinations; offices, rooms or meeting rooms.
  • Performing general secretarial duties, including – meeting scheduling, appointment set up, faxing and mailing.
  • Taking verbal and written messages and transmitting them to exact person/destination.
  • Receiving and sorting email and electronic deliveries.
  • Maintaining meeting diary – manually or electronically, as required.
  • Accepting letters and packages delivered to the front desk and distributed to appropriate staff.
  • Handling general requests for information and data.
  • Interacting well with the public.
  • Handling delicate situations, such as – customer requests, special needs and complaints.
  • Performing customer service functions.
  • Coordinating maintenance of the front desk reception area equipment, furniture, lighting, applications and brochures.
  • Maintaining a neat, tidy and pleasant appearance of the reception area.
Oct 2012Present

Kitchen supervisor

Adastral Hotel
  • Managing the kitchen porters
  • Making sure the kitchen is a safe and hygienic place to work
  • Organising the inventory, storage, and distribution of foodstuffs and supplies
  • Helping to plan menus, apportion ingredients and use food surpluses
  • Control portion costs by working out the number of portions per food batch
  • cooking                                                                                                                                                                                                                                                                                                                                                                                                                                                  
Jan 2009Jan 2010

Logistics Manager

Krall Polska
  • Organising shipments
  • Coordinating drivers, vehicles, loads and journeys
  • Operating IT systems
  • Negotiating and agreeing contracts
  • Developing and confirming schedules
  • Planning for and negotiating technical difficulties
  • Preparing paperwork for regulatory bodies
  • Liaising and managing staff
  • Implementing health and safety standards
  • Working with multiple customers at the same time.
  • Responding to all customer complaints or queries in a efficient manner.
  • Visiting key clients to build relationships and identify their key needs.
  • conducting crime and loss investigations into missing stock and loads.
  • Ensuring the efficient running of administration and office procedures.
  • Securing and alarming premises and monitoring security procedures.
  • Actively managing subcontractors to ensure that they perform in line with their contractual agreements.
  • Supervising the completion of all checks and documentation required by law.
Jan 2007Jan 2010

Retail Jeweller

  • arrange attractive displays in windows and show cabinets
  • advise customers on products  and help them choose the most suitable
  • build relationships with customers for repeat business
  • take payments for goods, and issue receipts and guarantees
  • meet weekly and monthly sales targets
  • use computer systems to manage customer accounts and control stock.
  • gift wrap goods
  • carry out repairs and adjustments
  • provide a jewellery cleaning service
  • value precious metals, jewellery, clocks and watches for insurance or sale purposes.                                                                                                                                                                                                                                                                          
Jan 2005Jan 2007

Retail seller

Boutique;       Torg
  • Working closely with visual display staff and department heads to decide how goods should be displayed to maximise customer interest and sales
  • Forecasting profits and sales, and optimising the sales volume and profitability of designated product areas
  • Analysing every aspect of best sellers (for example, the best selling price points, colours or styles) and ensuring that best sellers reach their full potential
  • monitoring slow sellers and taking action to reduce prices or set promotions as necessary
  • gathering information on customers' reactions to products
  • making financial presentations to senior managers
  • meeting with suppliers and managing the distribution of stock, by negotiating cost prices, ordering stock, agreeing time scales and delivery dates, and completing the necessary paperwork
  • identifying production and supply difficulties and dealing with any problems or delays as they arise
  • working with visual display to decide how goods should be displayed to maximise customer interest and sales


Excellent ability to provide high quality secretarial support to a multifaceted team. Experienced at typing of letters, reports, etc. from audio and copy typing, photocopying, faxing, sorting and distributing post and taking minutes if required. Analytical and problem solving skills, good decision making skills, extremely effective verbal and listening communication skills. Extensive computer knowledge, including spreadsheet and word-processing programs at a high proficiency level.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 



Jun 2013Present

HABC Level 2 Award in Food Safety in catering

Brighton and Hove City Council
28 June 2013


References on request.