Ewa Bartnicka Bartnicka

The Hague Area, Netherlands, NL

Experienced Customer Service Representative and Account Manager

Work experience

Nov 2004 - Present

Inside Sales Representative

Accucoms BV

• Building new business through sales to academic, research ,government institutions • Driving revenue potential to the maximum while reaching high customer satisfaction levels • Understanding the objectives of each project and fulfilling the communication with librarians as per project requirements and deadlines. • Combining professional and communicative skills in order to retrieve optimal feedback from customers during telephone conversations • Conducting telemarketing, research and telesales campaigns • Customer satisfaction surveys to provide them with an accurate picture of their market position • Maximize the efficiency of the publisher sales efforts by reviewing and qualifying the prospects/potential customers • Identifying and developing sales opportunities with new and existing customers • Generating and maintaining accounts via SalesForce

Sep 1998 - Mar 2003

Key Account Manager, Technical Advisor

Donau Lab

• Generating sales for a portfolio of accounts and reach the company's sales target • Identify new sales opportunities within existing accounts to remain a client-account manager relationship by up-selling and cross-selling • Responsible for the management of sales, and relationships with particular customers • Meet time deadlines for accounts

May 1997 - Aug 1998

Laboratory Technician

Actilab

USP wet chemistry (USP methods): Heavy metals Nonvolatile residues Residues on ignition Direct titration Nitrates UV/VS

Education

Jan 1994 - Jan 1997

Chemical Technology Diploma

Dawson College

I studied chemical technology, major analytical chemistry. I used instruments such as gas and liquid chromatographs (GC-MS, LC-MS, etc.), auto-analyzer, ultraviolet and infrared spectrometers, spectrofluorometer, capillary electrophoresis systems, atomic absorption and emission spectrometers. I developed the following skills: performing basic lab operations such as weighing, measuring precise volumes, heating, etc. using conventional and modern procedures for the quantitative analysis and synthesis of organic and inorganic compounds proficiency in standard techniques used in industry expertise in compiling and processing laboratory data, writing scientific reports and submitting results using computerized software maintaining laboratory instruments following GLP (good laboratory practice), SOP (standard operating procedures), and cGMP (current good manufacturing practices) compliance as well as respecting WHMIS (workplace hazardous materials information systems) regulations

Skills

Key Account Management

Customer Relations

Customer Communication

Social Media

Communication in Polish, English; basic knowledge of Russian and Dutch

Selling

Sales Management

Direct Sales

Account Management

Telemarketing

International Sales

Sales Operations

Research

Salesforce.com

Customer Service

Customer Satisfaction

Inside Sales

Sales

Market Research

References

Pinar Erzin, Managing Director, Accucoms BV

Pinar Erzin Managing Director, Accucoms BV Ewa is a very dedicated colleague with an endless energy. She is a great team player and works very effectively in all tasks given to her. I feel very lucky that she is in my team since the launch of my company. She can focus, she can be fun, she finishes the job at hand. She is a joy to work with and has a positive effect on all her colleagues. Pinar Erzin October 2, 2014, Pinar managed Ewa at Accucoms BV

Paola Formica, Regional Sales Manager at Accucoms BV

paola formica Regional Sales Manager (EU) at Accucoms BV Ewa is a proactive and tireless contributor who would make a great addition to any team. Ewa is the perfect employee as Account manager or customer service: always dedicated, very well organized and professional. She proved to have high computer skills also with SaleForce(CRM). Ewa completed her assignments on time and never failed to add a creative touch when appropriate....more October 6, 2014, paola managed Ewa indirectly at Accucoms BV