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Work experience

Dec 2006Present

Executive Account Director IT

Johnson & Johnson

Manage the technical infrastructure operation and application development for the Pharmaceuticals division including: 18 manufacturing sites, 5 distribution centers, 26 Research & Development sites, and sales & marketing offices.

  • Support Chief Information Officers in serving 35,000 employees with technology direction and initiatives for Application Development, Messaging, Connectivity, Desktop, and Wide Area Data Services
  • Manage project portfolio pipeline by aligning IT strategies to meet stated and implied business goals and expectations and continue to build knowledge of leading IT vendors and technology products to support these projects
  • Reduce IT infrastructure costs; examples include 18% reduction over two years via virtualization, technology standardization, and system consolidation for the Pharmaceuticals Supply Chain Group
  • Build, lead, and foster highly qualified multi-tasking, cross-functional teams capable of meeting time lines and completing projects within budget and scope specifications
  • Direct and supervise an account team of 20+ to develop and maintain tactical and strategic plans to support major technology build-outs and application refreshes
  • Maintain and monitor an IT budget of $260M
  • Successfully deployed IT infrastructure to successfully support expansion into Asia Pacific and supervised the design and implementation of major application upgrades, such as SAP Tier 1 platform upgrade
Oct 2003Nov 2006

Director of IT Operations

Johnson & Johnson

Managed and improved stability of IT infrastructure environments for all operating companies in Belgium, the Netherlands and Nordic region (Denmark, Norway, Sweden and Finland).

  • Hired and supervised technical staff of 14 Managers and 100+ field engineers to provide quality desktop support, reliable file and print services, IT security services and robust networked resources
  • Maintained P&L responsibility for a budget up to $65M
  • Exceeded savings targets by 145% to 190%
  • Appointed EMEA sponsor for leading integration of newly acquired Pfizer Consumer Healthcare into the Corporate IT infrastructure environment
Aug 2001Sep 2003

Business Relationship Manager

Johnson & Johnson
  • Built and maintained business partnerships with 17 operating companies
  • Directed activities for technical staff of 6 Managers and 60+ field engineers (2nd level PC engineers, Wintel operations engineers, LAN/Voice engineers)
  • Led project team to integrate newly acquired Tibotec & Virco Company (over 400 people at 5 sites) globally into the Corporate IT infrastructure environment within 6 months
  • Consolidated all IT infrastructure assets and transitioned +100 infrastructure engineers from 9 operating companies into the Corporate IT group within agreed time line
Sep 1997Aug 2001

Manager, Bid Center Europe

MCI WorldCom
  • Directed team of 7 Bid Managers and built solutions development for outsourcing opportunities
  • Reduced the proposal preparation time by 30% with upfront agreed lead times from internal groups (Finance, Legal, Project Management, and Operations)
  • Increased WorldCom’s customer proposal acceptance from 45% to 70% over a period of 9 months
  • Provided pre-sales program management to determine ongoing life-cycle requirements for large and complex networks
  • Stationed 3 months at the ‘reference’ bid center in Chicago, Illinois. Duties included: bid management processes, proposal tools, Bid Manager roles and responsibilities

Education

Bachelor in Commercial Sciences and Business Management

University College, Hasselt (Belgium)
Double major: Information Technology and Accounting

Skills

Technical Skills and Certifications
  Operating Systems: Windows XP / Vista / 7, Linux, Novell Netware, Apple OS, UNIX Servers & Workstation: Hewlett Packard, Compaq, IBM, and Dell Software Applications: MS Office 2003 / 2007, Lotus Notes, Adobe Acrobat 9 Professional, Microsoft SharePoint, Clarity PPM, SAP R/3 & Finance module, Oracle, Siebel CRM, Anti-Virus, Anti-Spam, Dreamweaver CS4 ITIL V.3 Certified (2008) Virtual Teams: Leading From A Distance Customized Project Management Life Cycle methodology (Lindsay McKenna Limited - 2003) Introduction to Process Excellence, Design Excellence, Lean Thinking and Value Stream Mapping Yellow Belt Six Sigma & DMAIIC (Design, Measure, Analysis, Improvement, Implement, Control) Inspecting for Quality (SOX and Internal Audits) and Guest Auditor Program (2005)  

Additional Information

Objective

Senior Director of Information Technology with 10+ years of experience providing operational effectiveness and efficiency through technical leadership, IT cost management, ITIL frameworks, and regular operational assessment reviews.

Seeking new opportunities at the following/related levels:

  • IT Director
  • VP
  • CIO

Summary

IT operations management expertise acquired at Fortune 500 companies including Johnson & Johnson, MCI WorldCom, and Apple. Proven senior manager and internal consultant directing infrastructure teams as large as 150 supporting geographically diverse manufacturing sites, R&D and distribution centers. Demonstrated expertise in managing budgets of $260M and actively reducing costs by an average of 15%.

Career Accomplishments include:

  • Professional history characterized by consistent achievement of goals and advancement through increasing levels of leadership, moving from middle manager to director to executive director in just 5 years
  • Strong knowledge and background for both technology and business management by analyzing and anticipating business technology trends such as external collaboration technologies
  • Proven experience in corporate IT strategy deployment including infrastructure deployment initiatives, cost reduction, field services and merger integration
  • Recognized for intelligent leadership in project planning, scheduling, prioritization, contingency and risk planning, work assignments, and definition of scope for corporate IT projects
  • Veteran builder, leader and motivator of cross-functional, subject matter expert teams capable of analyzing information systems and processes and implementing dynamic improvements; strategist, mentor, communicator, and negotiator
  • Strategic business relationship builder with C-level executives; customer satisfaction maintained at all levels

Hold current and active membership in the Information Systems Audit and Control Association (ISACA).Earned IT and Accounting degrees.

Keywords

  • IT Director
  • Information Technology
  • ITIL frameworks
  • IT cost management
  • IT budgets
  • technical leadership
  • strategic IT management
  • Fortune 500
  • manufacturing
  • pharmaceuticals
  • distribution centers
  • IT consulting
  • infrastructure
  • relationship builder
  • project planning
  • project management
  • project lifecycle
  • field services
  • negotiations
  • bid management
  • vendor management
  • merger integration
  • multi, remote sites
  • global experience
  • R & D
  • portfolio pipeline
  • application development
  • system consolidation
  • standardization
  • operational expansion
  • Yellow Belt
  • Six Sigma
  • DMAIIC
  • Process excellence
  • VP or CIO

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