Shady Abdel Mottaleb

Shady Abdel Mottaleb


-Project and Program Management

-Service delivery management-Innovation management-Business Process Mapping-Business Process Automation-Process Improvement-System Architecture and Design-System Auditing and restructuring-Business consultancy-T.T.S. (Technology Transfer Specialist) describing advanced technology to non-technical individuals-Identifying, monitoring and evaluating technologies (including economic, environmental, safety, and ethical considerations)

-Start-ups consultation

Memberships and contributions

-PMI member.

-ICOI member.

-DGOI member.


With a 7+ years experience,seeking senior level position where my Project/Account Management blended with my Research experience can be utilized in a fast growing dynamic environment.

Computer Skills

-Microsoft Project (Multi platform Project management application) .

-Microsoft Visio (Multi platform business process designing application).

-Microsoft office.

-Mindjet for mac and windows ( Multi platform mind mapping application).

-Mac OSX.

-Mac i-works (Pages, Keynote and numbers.) for Mac osx, Ipad and Iphone.

-File maker pro advanced and File maker server (Multi platform database solution) .

-Merlin2 (Project management application for Mac).

-Solve 360 (Web based client relation management application).

-Smart draw (Business process designing application for windows).

-Adobe power Suite.

-Redmine (open source project management solution).

-Joomla (Open source web designing solution).

-Sugar CRM (Open source client relation management solution).

Personal data

-Date of birth: 1/2/1981.

-Nationality: Egyptian.

-Military service: Completed.

-Marital status: single.

References furnished upon request.


-Arabic (Mother Tongue).

-English (Excellent Written & Spoken).

-Japanese (Fair Spoken).

-French (Fair Written & Spoken)


-PMP (Brisk Consulting).

-Innovation management (IBM).

-Bidding process training. (IBM).

-Communication and soft skills (Videnti training center).

-Communication and soft skills (Xceed CC).

-Quebecor media international process design and development.

Work History

Work History
Jul 2010 - Aug 2011

Sr. Service delivery project manager

SabryCorp for science and development

My Role extended but was not limited to:-Project management.

-Service delivery management.-Business development.-Innovation management-Business Process mapping.-System Architecture and Design-System Auditing and restructuring-Describing advanced technology to non-technical individuals-Identifying, monitoring and evaluating technologies (including economic, environmental, safety, and ethical considerations)-Start-ups consultation from the BOT (Build Operate and Transfer) model.Projects delivered :

Nanotechnology Research and Development building:-Running a 50 Million $ project for building a nanotechnology research center with all the facilities, equipment, human resources and the research topics to be carried out in a five year plan.-Bidding process management for the selection of subcontractors for the nanotechnology building.-Management of the design and the contraction phase for the building.-Management of the purchasing process for the equipment needed.-Designing the logical framework for the research team.-Schedule development and management.-Cost management through estimating, budgeting and controlling the cost.-Following up on the day to day operations and updating the project documentations according the actual work achieved.-Monitoring and controlling the project according to a predefined mechanism for complex projects.-Risk management through planning and identifying risks, performing analysis for these risks, and planning the response for such risks.-Communication management for the project to ensure the proper disposition of the all the information running though the project to all the stakeholders involved.-Quality management and quality control.

Jul 2007 - May 2010

Service Delivery Project Manager


My Role extended but was not limited to:-Project management.

-Service delivery management.-Account management.-Corporate services development.Projects delivered:

  •  All of the projects delivered were handled following the PMI methodology (PMP syllabus).
  •  All projects were handled according to PM COPC standards (approach 4.2).
  •  Familiar with contact centers infrastructure, solutions and platforms (CISCO, Vocalcom and Nuxiba technologies).
  •  Worked in conjunction with all the functional departments through the process of hardware and software implementation.
  •  Software development project manager (java and dynamics CRMs, contact center application development).
  •  20+ projects were delivered following the precceding criteria, a sample of the my portfolio clients:
  1.  Samsung 
  2. Qatar e-government.
  3.  Etisalat Merged ISPs
  4.  MCV (Mercedes).
  5. Toshiba El-Araby.
  6.  Mantrac (Caterpillar).
  7. Orascom construction.
  8. Palm Hills development .
  9. Herald Tribune .
  10. Audi and Volkswagen middle east ..
  11.  ABC bank Project.
  12.  HD bank project.
  13.  Mobica furniture project.

Account manager :

  • Generating new business opportunities for the client according to the operations performance.
  • Responsible for the contract negotiations.
  • Acted as the SPOC (Single Point of Contact) for the above accounts.
  • Creating and modifying the SLAs (Service Level Agreements) for the accounts.
  • Monitoring, tracking and reporting the daily performance for both the client and the
  • company.
  • Designing and launching the communication plans, the reporting and documentation mechanisms.
  • Workflow structure for the accounts.
  • Setting KPIs (Key Performance Indicators) for the operations team.
  • Risk management for the accounts providing risk responses.
  • Of the key clients handled:
  1. Etisalat merged ISPs account.
  2. Palm Hills Developments account.
  3. Etihad Atheeb account.
Feb 2004 - Jun 2007

Service Delivery Project Manager


My Role extended but was not limited to:

-Project management.

-Service delivery management.

Projects delivered:

1- ICOI project.

2- Germany-Cairo integration project.

3- Simplant materialese project.



La Rose de Liseux Language School.

Bachelor of dental science (Bd.Sc.)

Cairo University