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Work experience

Oct 2007Mar 2014

Interconnection and Relations Engineer

WIND Hellas Telecommunications S.A, Athens
Commercial Direction, Interconnection & Carrier Relations Engineer, Dept. Of Interconnection Mobile, Carrier Relations & Roaming. Primary duties Development of new strategic affiliations for the services of roaming IPX & GRX new roaming affiliations. Targeting and accomplishing savings on Retail Marketing projects offers and new bundles via key strategic partnerships. Reporting to upper management, SAP Business Objects, SAP Crystal Reports, Company's international traffic management-procurement based on technical & commercial criteria, pricing negotiations, carrier relations development monitoring-on a monthly basis. Negotiation of Interconnection agreements with company's National & International partnerships & clients-covering both technical & commercial aspects Agreements editing with the support of Company's Legal & Regulatory department New business opportunities development for the Company, with the participation of relevant product management departments Agreements' account management both for national & international partnerships Product management advisory on both new wholesale & retail products to enter the market Project management support on intra-company projects Regulatory framework monitoring(National Telecommunications & Mail Committee) and participation in relevant consultations Departmental budget preparation Product management Roaming Signaling, IPX/GRX(GPRS Roaming Exchange), SMS Hubbing, VAS, voice, International Voice management for the mobile network of WIND Hellas Invoice payment check & authorization for interconnection services Reports creation towards the National Regulator both ad-hoc & recurring 3rd Level escalation contact for WIND Hellas' international partnerships(commercial focal point)
Jan 2005Sep 2007

NMC Help Desk Engineer

WIND Hellas Telecommunications S.A
Athens, NMC Help Desk Engineer, Roaming technical support Primary duties International traffic & roaming circuits support using Signaling System no. 7(SS7, C7) Value added services technical support In charge of editing & creating the technical requirements reports of Network Operations & Maintenance department/NMC HD for intra-company projects & weekly statistics reports to commercial management teams. Management & escalation of customers' technical problems via Company's Trouble Ticketing system
Oct 2002Nov 2004

IT Support and Procurement Specialist

Hazelton Ltd

Procurement & IT management of company's IT network



InterBritain College