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Summary

Creative and high achieving . I am offering an extensive background in customer service , sales and merchandising. Self- directed and self- motivated team player who also works well independently.

Work History

2016Current

Seafolly Australia

Retail assistant

Responsible for day to day supervision of sales and stock.

Daily Sales & Weekly Budgets

Identifying top selling styles and top performing fashion stories

Identifying styles that need more focus to increase sales

Updates of Orders, Refills and Markdowns of stock

Weekly feedback with structured comments to understand weekly store movements 

Clear communication to assist in improving sales partnership, teamwork and to achieve budgets. 

Knowledge of Sales $TY, Sales $LY and Sales variance to LY

Visual Merchandising 

Swimwear grouped and hung as per merchandising booklet.

Meet financial objectives 

Ensure merchandise is ready to be displayed

Make sure pricing is correct 

Maintain inventory and ensure items are in stock

Make sure that health and safety measures are met 

Sunburn Australia (Pacific Fair , Broadbeach, QLD.)

Nov 20082009

Sales Consultant

Casual Sales Assistant

Helped customers select products that best fit their personal needs. Maintained visually appealing and effective displays for the entire store. Consulted with customers on the latest styles and trends.

Estée Lauder (Melb. ,Vic.)

Nov 1998Apr 2001

Travelling Beauty Consultant

Travelling Beauty Consultant 

Offered exceptional customer service  to differentiate and promote the Company . 

Collaborated  with customer service team members to give exceptional service throughout the entire shopping and purchasing experience.

Travelled extensively throughout Melbourne during promotional product launches.

David Jones Melbourne, Bourke St, VIC

Myer Melbourne , Bourke St , VIC

Myer Chadstone,VIC

Myer Doncaster, VIC 

David Jones (Bourke St.Mall.,Vic.)

Nov 1998Aug 1999

Part-time Sales Adviser for Estee Lauder

Achieved daily targets. Flexible work schedule(often weekend work).

Eva's Makeup Eden

12/1012/12

Business Owner

Specialised in Bridal ,Formal & Special Occasion Makeup

Certifications

Paradise First Aid

Mar 20132016

First Aid Certificate

Perform CPR

Provide Basic Emergency Life Support

Apply First Aid



Estée Lauder

20002001

Training and Development 

Certificate of Achievement and Special Recognition 

Introductory Seminar 

Sales Training

ACE-Advanced Customer Excellence Training

You make the Difference ! Selling Skills Seminar

David Jones 

19991999

Smart Start Programne

Selling Skills

David Jones Register  Training

Customer Service

Occupational Health and Safety



Education

Griffith University

Feb 2011Nov 2017

Bachelor of Psychological Science

Introduction to Cognitive and Biological Psychology

Psychological Science and Society

Language and Communication Skills

Individual and Social Psychology

Research Methods 1,2 & 3

Personality and Individual Differences

Biological Psychology

Cognition, Memory and Learning 

Lifespan Development

Abnormal Psychology

Psychological Assessment



 


Victoria University 

19981999

Certificate Course      Makeup Artist

High Fashion and Photographic Makeup

Morphology

Day and Evening Makeup

Bridal, Fashion and Catwalk Makeup

Television Makeup

Skills

Katz Management

Refresher Makeup Application Course 2016

Buckingham and Katz Management

www.katzmanagement.com.au

Makeup techniques

Improved knowledge on applying makeup for day and evening ,and the ideal classic look




Computer and Social & Skills

Advanced Computer and Social Media Skills 

Microsoft  Word

Microsoft  Power point

Facebook

Instagram

Twitter

I Phone, I Pad

SPSS for Windows

Christian Dior

Skincare Product Training

Full range of skincare product knowledge

How to recommend product solutions

Dior 3 step skincare regime

Recognising skin types

How to question a customer

The Australian Academy of Hairdressing

Skills Advancement Certificate

Completed a 5 day workshop in Creative Design

Skills

Superb Sales Professional

High- end fashion knowledge

Banking and mathematical aptitude

Time management

Detail- orientated

Strong communication skills

Flexible schedule


Blue Card holder

Involved with the SEP( Special Education Programme ) at Coomera State School. 

Accomplishments

Awarded a number of merit Certificates during my last 10 years of employment( Estée Lauder, Christian Dior,Australian Academy of Hair). Routinely helped as many customers as possible with achieving excellent results each day in a high- volume retail outlet. Received a number of 'exceeds expectations' ratings in performance reviews and receiving many commission incentives.

Social Interests

I'm a very active person and a mother of two young boys. I have actively competed in 6 consecutive  half marathons. My other interests are  Yoga, Pilates and participating in group activities. I was also involved in setting up my own business by the name of Evas Makeup Eden. This business was a small mobile enterprise servicing professional Makeup and Spray Tans for weddings and special occasions.

Portfolio

Work History Awards and Certificates

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