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Dunque, Eva Attiya

Administrative Executive 

Work History

Feb. 2017Present

Administrative Executive

F1 Autos Pte Limited

Contact clients and convince them to bring vehicles to their unit for repairs

Oversee the inspection of automobiles to identify faulty components and facilitate process for repairs

Supervise the activities of automotive service technicians to ensure efficient job performance and timely repairs

Conduct price negotiations with clients to reach a favorable bargain for both management and client

Maintain accurate record of all accounts and relevant financial information

Monitor inventory to regulate and ensure availability of required vehicle parts

Oversee the procurement of vehicle parts, automotive equipment and various other items required in an auto service department

Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide underperforming ones

Listen to client complaints and assist in addressing their issues and resolving challenges

Assign and schedule work duties to auto service staff according to their skills

Follow up customers to obtain feedback and ensure they are satisfied with received service

Feb. 2014Feb. 2017

Sales & Marketing Coordinator

Top3 Media Pte Ltd

Sales Coordinator

Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.

Writing up accurate and grammatically correct sales correspondence.

Effectively communicating with customers in a professional and friendly manner.

Supporting the sales team.

Carrying out administrative tasks such as providing weekly and monthly reports.

Responding to sales queries via phone , chat, and e-mail

Cultivation of leads and sales

Marketing Coordinator

Social Media Marketing 

Administrate the creation and publishing of relevant, original, high-quality content.

Identify and improve organizational development aspects that would improve content

Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns.

Email Marketing 

Managing the companies email campaigns and communicating company brands through email marketing.

A/B Testing on various email campaigns to establish the most effective.

Tracking and reporting on email campaigns in order to guide improvements.

Website Maintenance Management

Managing the updating of the content of company's website. (Magento, Joomla and Wordpress)

Sept. 2012Jan. 2014

Senior Sales Executive APAC

Marcus Evans

Responsible for creating and selling tailor made sponsorship packages for C Level Business Summits in Asia Pacific.

Key Responsibilities: Generating sponsorship revenue for C Level Business Events, negotiating with MD/CEO level decision makers, winning new clients, ensuring that everything runs smoothly in the lead up as well as on site at events, developing long -term relationship with clients.

Liaising with Marketing and Advertising executives, working closely with them to provide insight and opportunities for relevant businesses.

Facilitates a business development platform to improve efficiency and effectiveness of the sales process

Made $132,000.00 in written business within 9 months

Aug. 2010Mar. 2012

Senior Account Specialist

Sutherland Global Services

Handled customer service for inbound calls for eBay NA concerning account specific concerns for buying, selling, billing and resolution cases for eBay North America account holders.

Demonstrated the use of systems and tools (KBASE, Unify, Oracle) to facilitate enhanced customer and client experience based on measurable output

Performed assessment of training needs through observation, call listening, spot checks and individual evaluations

Conducted internal audits and variance analysis based on weekly/monthly results of KPIs

Provides support to operations through consistent and analytical product knowledge and expertise

Recognized five times for excellence as a senior account specialist based on team performance

Awarded as “change champion” for account, responsible in determining needs to further improve the quality of the system as based on evaluation and needs analysis

Education

June 2007Mar 2010

Bachelor of Science in Nursing

Univeristy of Perpetual Help System Dalta Philippines