Handling a high volume of customer enquiries whilst providing a high quality of service to each caller.
Writing up accurate and grammatically correct sales correspondence.
Effectively communicating with customers in a professional and friendly manner.
Supporting the sales team.
Carrying out administrative tasks such as providing weekly and monthly reports.
Responding to sales queries via phone , chat, and e-mail
Cultivation of leads and sales
Social Media Marketing
Administrate the creation and publishing of relevant, original, high-quality content.
Identify and improve organizational development aspects that would improve content
Implement a content editorial calendar to manage content and plan specific, timely marketing campaigns.
Managing the companies email campaigns and communicating company brands through email marketing.
A/B Testing on various email campaigns to establish the most effective.
Tracking and reporting on email campaigns in order to guide improvements.
Website Maintenance Management
Managing the updating of the content of company's website. (Magento, Joomla and Wordpress)