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Eugene Martinez

Sr. Account Manager


  • 16 years as successful Senior Account Manager, in the banking and finance industry.
  • Consistent “top performer” settling $60k-$100k+ each month over my career, winning   several incentive awards.
  • Promoted to “high risk” bank asset portfolios, with each company.
  • Consistently achieves 100% Quality Monitoring and Compliance Scores.
  • Current with ALL annual Federal and FDIC regulatory compliance requirements; (AML) Anti-Money Laundering, Deceptive and Predatory Lending Practices, FDCPA, SCRA. Annual Problem & Conflict Resolution training.
  • Appointed Floor Warden; Bank of America Disaster Management Team.
  • Evacuation Supervisor; Corporate Emergency Response Team (C.E.R.T) at Toyota Financial Services.
  • Junior Achievement Instructor: 12th grade Economics. Corporate Sponsored by Ford Motor Credit.

Work experience

Oct 2008Present

Senior Acct

Bank of America
  • Significantly cuts million dollar balance portfolios, settling on $60k-$80k p/mo, in pure income for the company.
  • Eliminates and reduces a significant amount of risk to the company, by adhering to corporate and federal compliance regulations.
  • Well versed in financial contract settlement negotiations,  to yield maximum company profits.
  • Top individual performer among my peers, recovering $860,000 in 2014.
Feb 2006Oct 2008


JP Morgan Chase
  • Successfully managed vendor relationships for the recovery and/or payoffs of Full Balance Charge Off loans (FBCO).
  • Instrumental in consulting with skip investigation agencies, police agencies, attorneys, U.S. Bankruptcy Court Systems, and repossession companies, to locate and secure lien holder assets.
  • Individually mitigates risk by recovering over $60k of bank assets per month.
  • Identifies, evaluates, and implements available resources to exceed department standards.
Oct 2001Jan 2006

Collections Service Representative

Toyota Financial Services
  • Experienced financial contract representative, who demonstrates account ownership in handling customer files.
  • Specializes in handling “high risk” portfolios.
  • Extensive knowledge in contract settlements and positive resolution of high risk portfolios.
  • Advises and implements corrective measures and account transactions to resolve default loans.
Aug 1999Aug 2001

Financial Services Representative

Ford Motor Credit
  • Experienced financial services representative working in a fast paced call center environment.
  • Possesses strong front and back end knowledge of financial auto loans.
  • Experience in communications with dealerships, mortgage companies, and legal institutions to negotiate settlements.
  • Successfully negotiated $60,000 per month in pure profit settlements.


Jan 1985Jun 1989

Bachelors Business Administration (BBA)

California State University, Sacramento

Broad knowledge of the functional aspects of a company and their interconnection, while also allowing for specialization in a particular area.



  • (Mentoring Program) Bank of America.
  • Floor Warden; Bank of America (Emergency Response Team).
  • Supervisor: C.E.R.T (Corporate Emergency Response Team). Toyota Disaster Management Team.
  • Advanced Collections, customer service and sales experience.
  • Outstanding Employee Program Award.
  • Diffusion of Anger of Anger and Problem Solving Skills Certificate.
  • Professionalism in the Workplace Certificate.


  • Strong computer navigation/literacy skills
  • Familiarity with Microsoft Word, Excel & Outlook
  • Strong written and verbal communication skills
  • Excellent teamwork and customer service  skills
  • Manages risk effectively
  • Goals and results-oriented
  • Ability to prioritize multiple tasks, focus on details, while maintaining quality standards
  • Demonstrates pipeline management skills
  • Takes ownership, self motivated and highly organized
  • Financial Contract Negotiations / Portfolio management