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Work experience

Oct 2008Oct 2009

Assistant Product Manager, Consultant

USDA - Farm Services Agency & Bering Straits Information Technology, LLC (BSIT)

Architecture and Management Center, Architecture Office

  • Promoted to assist the Senior Product Manager with day-to-day operations of the USDA contract and to do whatever was necessary to make the contract successful for 15 task assignments handled by our 60 BSIT and n-Link Consultants.
  • Handled confidential information with coordination with two HR departments - BSIT and our co-contracting company, n-Link.
  • Maintained confidential SharePoint records including:Employee files, evaluations, payroll, contracts, policies and procedures, and private documentation.
  • Scheduled candidate interviews, participated with job fair recruitment, and coordinated applications from outside consultants.
  • Reviewed new hire job applications for the government.Ensured all security documents, I-9s, fingerprints, and benefit paperwork were completed properly.Handled training requirements and orientation.
  • Coordinated and planned special events including one-on-one meetings, corporate and staff meetings, off campus events, catering for team lunches, and holiday parties.
  • Completed equipment and software requests for staff members.
  • Ensured the individual task reports were completed weekly.Compiled the separate reports into a single document to create the overall weekly progress report that was sent to the USDA chiefs and our corporate management.

Technical Writer Nov, 2008 – Mar, 2009

  • Provided technical writing.
  • Worked closely with development and support teams to write and edit technical documentation and glossaries.
  • Supported the Program Manager with project tasks.
  • Utilized the Software Development Life Cycle (SDLC).
  • Managed documents using SharePoint and Rational ClearCase.
  • Applied industry standard writing techniques such as IEEE standards to enhance document usability through document organization, presentation, using a clear and understandable writing style.
Nov 2007Nov 2008

IT Project Analyst , Consultant

KCPL & Bradford & Galt
  • CISPlus Integration project to convert the Aquila and KCPL systems into one utility billing system.
  • Documentation of system gaps/differences, work items, issues, and tasks in the Trakker database.
  • Recorded status, Conversion errors, efforts and resolutions by the Core and Conversion Team architects, designers, programmers.Updated functional specifications with solutions.
  • Maintained the MS Project timeline and the Weekly Team Status Report for the Business.
  • Maintained the calendar of vacations and time off for the team of 57 employees and contractors.Validate time sheets.
  • Wrote test plan and performed testing of the Interactive Voice Recognition (IVR) system for customers to reach customer service.
  • Share Point administrator maintaining documents and records.
  • Prepared and published minutes for various team meetings.
Sep 2007Nov 2007

Contractor, HR Generalist

Griffin Wheels-Nextaff Consulting
  • Short–term contract to assist with reorganizing all HR personnel files.
  • Point of Contact for Workman’s compensation partnering with Accounts payable and billing to ensure invoices and claims were received and paid.
  • Audited HR files ensuring proper forms were complete and accurate according to HR legal standards.
  • Used in-house system to extract data, importing data into Excel to complete mass mailings, create labels, run reports, and track employee activity.
  • Used Access to track vendors and update contractual information.
Jan 2007Feb 2007

IT Business Analyst, Contractor

Firelake Solutions
  • Short-term contract to assist with Documentation and Quality Assurance support for development software
  • User manuals, use cases and scenarios including diagrams, test cases, test scripts and plans, and help screens
  • Functional testing and reports
Dec 2005Jan 2007

MIS Specialist, Assistant to IT Director

Armed Forces Insurance & Office Team
  • Management Information Services (MIS) Specialist for the Director of Information Services
  • Worked with the IT team to manage and enhance documentation
  • Maintained an electronic and a physical library of all documents, manuals, software, licenses, discs, and procedures including a checkout process to track these resources
  • Responded to both external and internal auditor requests
  • Tracked service level performance of all external vendors to verify compliance
  • Reconciled contracts and bills
  • Backup support to the Help Desk team
Jun 2002Nov 2004

Infrastructure Technical Assistant (Office Manager) to the IT Operations Manager

Liberty Mutual
  • Infrastructure Technical Assistant (Office Manager) to the IT Operations Manager
  • Business Continuity Plans and reports for several locations using LDRPS
  • Safety Management, OSHA reports, ergonomics, and emergency procedures
  • Operation manuals, and system downtime reports
  • Telephone administration
  • Human resource functions
  • Building maintenance requests, facilities, security, computer room
  • Office and cafeteria supplies, equipment and furniture procurements
  • Incoming/outgoing mail and other duties as assigned
Jan 2002May 2002

Rental Manager, Consultant

Idealease of Mo-Kan & Adecco

Manager in charge of tractor and trailer rentals to companies

  • Contracts, billing, correspondence, phone contacts
  • Inspection of vehicles and organization of solutions
Jun 1976Mar 2001

Systems Analyst, Technical Writer, Training Specialist, etc.


WORLDSPAN Worldwide Product Development, Kansas City, MOMar 1996 to Mar 1, 2001

Systems Analyst

  • Promoted to define design and analyze application requirements.Wrote Functional Design Documents and user documentation for new products and/or enhanced functionality.Researched project requirements from internal departments, airline affiliates (Delta, Northwest, and TWA), travel agency subscribers and 3rd Party vendors.Resolved functional issues, tested, trained, and implemented roll-out.
  • Increased value to owners by mentoring other Systems Analysts; improved and standardized customer documentation; identified potential new revenue steams and market opportunities; attended regulatory/security awareness classes; tested products against documentation.
  • Delivered owner distribution in emerging channels by acquiring education in newer technologies such as web design, HTML, XML, Front Page, and MS Office products
  • Expanded product credibility and ease of use and accessibility by making significant updates and contributions to the customer documentation.Performed extensive verification and testing and suggested improvements to the testing process and methodology.
  • Improved customer satisfaction by maintaining frequent contact with Product Line Managers, accounts, and internal focus groups
  • Met commitments on time and within budget
  • Created and analyzes ad-hoc reports
  • Aided in the escalation/resolution of project risks and issues

WORLDSPAN Training Department, Atlanta, GAJul 1994 to Mar 1996

Training Specialist

·Promoted to develop and maintain travel agency reference documentation, classroom curriculum and related reference documentation for distributed front office and dial-in products

·Coordinated duplication and distribution of products

·Developed and maintained first on-line help screens

WORLDSPAN Distributed Systems Development, Distributed Applications, and Corporate Systems, Kansas City, MO and Atlanta, GA

Technical Editor, Technical Writer, Documentation SpecialistJun 1988 to Jul 1994

·Promoted to write and distribute both domestic and international user documentation and internal documentation and testing for dial-in products, accounting system products, Gateway products, Local Area Networks, scripting, other PC products (PARS Manager) and printer hardware.


Sep 1971Mar 1976


Principia College

Abroad Student Education

Geneva, Switzerland - International marketing for multi-national corporations.


Rational ClearCase
Utilized at the USDA - Farm Services Agency for documentation.
Used as a Technical Writer and Documentaiton Specialist.
Microsoft Project 2007
Used for project scheduling Formal training at the USDA - Farm Services Agency MS Project 2003
Microsoft Office 2007
All Microsoft products - Word, Excel, PowerPoint
Administrator level


A results-oriented IT Specialist with a government security clearance in the areas of documentation and software management, Business Continuity Plans using LDRPS, office management, risk and safety management, systems analyst, technical writer, training instructor, customer service and executive assistant.Sales and marketing experience enhanced by managing two home businesses.



  • MS Project 2007
  • Re-inventing Diversity for Today’s USDA (Employees)
  • No Fear Act
  • USDA Information Systems Security Awareness FY2009


  • Risk Management

Liberty Mutual Training:

  • Ergonomics Institute certification, 4/03
  • Safety Management Institute certification, level 1 - 6/03; level 2; Level 3 – 11/04/04
  • Conflict Management Skills for Women, Skillpath Seminar, 5/03
  • Living Disaster Recovery Planning Systems (LDRPS), 11/02

Worldspan/PARS/TWA Training:

  • Worldspan travel reservation product and systems courses:
  • Travel Industry Management
  • Local Area Networks
  • Database Interface Records (data dictionary)
  • Standard Message Interface

Documentation, Training and Systems Analyst courses:

  • Technical Writing
  • Writing for the Information Age
  • Writing Functional Design Documents
  • How to Document Information Online
  • How to Write and Produce User Documentation
  • Methodology
  • Requirements Elicitation
  • Requirements Management
  • Database Design
  • InfoMapping
  • Training Instructor Skills

Human Resources Training:

  • Leadership and Supervisory Skills
  • Exploring Diversity and Development
  • Successful Meeting and Problem Solving
  • Communications Excellence
  • Managing Conflict
  • Franklin Covey Time Management

Top Secret/SCI

USDA - Farm Services Agency