Subject Matter Expert
Identified as "Subject Matter Expert" on team of 15 due to comprehensive understanding of all subject matter, providing on the job mentoring as need.
- Work closely with the team and drive process improvements and re engineering using various quality tools.
- Training and development of new team members
- Peer quality review for overall improved team quality
- Maintaining data and creating weekly, monthly and quarterly reports to analyze the performance of the team and identify areas of improvement.
- Weekly sync up with the client Peer review of daily interaction of the team members with the publishers Participate in knowledge transfer and information sharing
- Onboarding : Help all types of publishers to get their magazines/news edition to get published
- Identify publisher needs, develop strategic outreach based on client needs and understanding of product capabilities
- Auditng cases processed by the Team to overall assement of the Team performance.