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Work experience

May 2009Present

Store Manager

CVS/Pharmacy

■​Hands-on management of all aspects of store operations for the second largest pharmacy chain in the U.S., and a Fortune 500 company, including developing and implementing sales plans to achieve defined goals

■​Managed a team of 10 personnel, with responsibilities in hiring, training, scheduling, motivating and evaluating

■​Administered cash office, including counting and verifying deposits and resolving overages/shortages

■​Managed perishable and non-perishable inventory, including ensuring shelves properly stocked, maintaining inventory control, controlling shrinkage, limiting waste, and ordering seasonal/regular inventory

■​Oversaw merchandising throughout store, ensuring plan-a-grams completed accurately and on time

Jul 2011Jan 2013

Store Manager

Ross Dress for Less

■​Direct all aspects of store operations for the third largest off-price retailer in the U.S., a Fortune 500 Company

■​Manage and supervise 30 to 40 personnel, with responsibility for hiring, training, motivating and evaluating

■​Develop and implement Individual Development Plans to facilitate advancement of high-potential associates

■​Maintain comprehensive P&L accountability, including administering payroll budget and accounts payable, overseeing cash office, reviewing and verifying deposits, and reviewing and analyzing P&L statements

■​Create and implement sales plan, including setting goals and objectives, and analyzing individual sales

■​Oversee merchandising throughout store, in addition to presentation/housekeeping of store

■​Maintain accurate inventory accountability to manage proper stock levels and control shrink

■​Consistently surpass performance goals regarding sales, inventory, payroll and customer service

■​Achieved award for Lowest Employee Turnover

Apr 2001Feb 2009

Store Manager

■​Administered all day-to-day operations with complete accountability for attainment of P&L goals

■​Managed a team of up to 45 personnel, including supervising, hiring, training, motivating and evaluating

■​Administered payroll budget, accounts payable and cash office, in addition to reviewing and verifying deposits

■​Developed and implemented strategies to achieve sales plan, including setting goals and objectives

■​Supervised all visual merchandising, and oversaw all aspects of cleanliness/housekeeping of store

■​Maintained accurate inventory accountability to ensure proper stock levels and control shrink

■​Achieved award for Top Sales among all stores in District for 2009

May 2008Nov 2008

Operations/ Human Resource Manager

Kohls

■​Led, managed and supervised team of 65 to 80 associates for one of the leading retail organizations in the U.S., and a Fortune 500 company, with responsibility for recruiting and hiring, training and development, scheduling, counseling, conducting performance evaluations, and managing payroll budget to control costs

■​Directed all aspects of front-end operations, in addition to stockroom, and overseeing facility maintenance

■​Managed inventory and merchandising, and led pricing/mark-down team to ensure meeting sales goals

■​Created and implemented sales plan, including setting goals and objectives, and analyzing individual sales

Jun 1998Aug 2008

Store Manager

Goody's Family Clothing

■​Performed duties and responsibilities parallel to Store Manager position listed above with this company

■​Earned awards for Best Customer Service from 2002 to 2008

■​Achieved recognition for opening Most New Credit Card Accounts in 2004

Jun 1998Oct 2001

Store Development Operations Manager

Goody's Family Clothing

■​Installed and programmed new store registers, and installed computers, networking hubs and printers

■​Trained managers on opening/closing procedures and trained store staff of computer and register software

■​Performed training of new Store Development Operations Managers as they came on board

Nov 1992Oct 2000

Crew Chief

Marine Corps Reserves
Aug 1993Apr 1998

Computer Operator

Education

Skills

Peoplesoft
Kronos Timekeeper
Microsoft Office

Awards