Content Manager and marketing assistant
Hotwave Travel, S.L.
- Content management in the app, web, social networks and administration and reviews of establishment (hotel pictures, control the descriptions, correct links, etc)
- Department of customer service: resolution of doubts, information about the service and the reservation process.
- Booking department: management of modifications and cancellations.
- Negotiation with suppliers and hotels (process of registering the hotel in the app)
- Control overbooking, noshows and fraud in contact with technical department. - Management and tracking of reservations made by customers of the mobile application.