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About me

I consider myself a responsible, effective, sociable and dedicated person in my day a day. My exprience is related to the tourism sector and I have specialized in two areas: MICE Industry (Meetings, Incentives, Congresses and Events) and eTourism (online marketing for tourism products, management of online distribution channels and digital marketing)

Experiencia profesional

20142016

Workspace Manager

Sevilla Urban Business Center

- Business Center Management

- Organization of reservations of Meeting Room or offices.

- Customer Support

- Design of monthly newsletters and promotions campaigns

- Social Media Manager and web design

- Organization of networkings, meetings with other companies and other events.

20152015

Customer Suport and Content Manager

Hotwave Travel, S.L.

- Department of customer service: resolution of doubts, information about the service and the reservation process.

- Negotiation with suppliers and hotels (process of registering the hotel in the app)

- Booking department: management of modifications and cancellations.

 - Control overbooking, noshows and fraud in contact with technical department. - -- - - - Management and tracking of reservations made by customers of the mobile application.

 - Content management in the app, web, social networks and administration and reviews of establishments.

20142015

Congress and Event Manager

VI International conference: tourism, economy and environment

- Organization of the event with participating companies and suppliers

- Economic balance and participation reports 

- Dissemination and promotion the event in social media channels

Formación académica

oct 2014jul 2015

Máster E-Tourism: Applying Technology to Tourism Management and Sales

Málaga University
20102014

Tourism Degree

Seville University

My final work in the unniversity was about the MICE sector in the city (Meetings, Incentives, Congresses and Events). I analised the different places to celebrate an event in Seville, the organizations skills and the real situation about this industry nowadays.

Formación complementaria

  • November 2015. Data Analitics: Business Intelligence and Big data (35 hs). Andalucía Compromiso Digital
  • October 2015. How create a media campaign 360º. (8 hs) Prodetur 
  • September 2015. SEO for your online strategy. Andalucía Lab.
  • March 2015. WooCommerce. Andalucia Lab (45 hs.)
  • January 2015. Course about Wordpress. Andalucía Lab. (25 hs.)
  • March 2015. Geomarketing. Andalucía Lab. (4 hs)
  • November 2014. Course about Digital Marketing, IAB Spain (Interactive Advertising Bureau). (45 hs)
  • October 2014 and February 2015. Curso Andalucía Lab: SEO and SEM positioning
  • October 2014. E-Commerce (40 hs).
  • September 2014. Curso en Cloud Computing (40 hs).

Idiomas

  • English: level B2
  • French: basic level