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Summary

E. Stacy Jackson

104 Rivers Edge Road N

Rivers Edge Plantation

Saint Augustine, Florida, 32092

Telephone: 714.478.1861, E-mail: [email protected]

Retail and Customer Service 

Sr VP Operations RH Macy*s-Retired

Lehigh University

Lehigh University

     I have been a sailor for over 30 years and competed with an Alan Andrews yacht and several Etchells 22's in Southern California. I was Senior VP of Operations for Macy*s, I Magnin and Fieldstone  for the same 30 years, and did customer service and support for Pepsi Cola for 10 years before that. Started in High School. This is a little oversimplified but it tells the story better than a baffling list of achievements that nobody quite understands anyway. I did a good job for many years and I am proud of it.

     I love the Marine Industry and have rebuilt and restored three boats, including a US Navy Officers club Rhodes 19 that is now at Redwood City Marina. I have been accused more than once of being crazy about Britework. My family had furniture factories in Pennsylvania which is where I probably got the bug as a kid. I spent a lot of years at Macy*s and learned the importance of Customer Service. It taught me to help people get what they want. Put these two elements together and you get a pretty good job for an experienced guy who still likes to work!

Brightwork, Restoration work, varnish and finish specialties, sailing and other non life threatening activities.

Skills

View our Website for more information
www.retailoperationsmgmt.com
Qualifications and Expertise
Expert Profit and Loss Statement Management   Optimize Customer Satisfaction and Financial Performance   Understands Creating Customer Loyalty and Friendly, Shopable Environments   Expert Ability to Predict, Regulate, Merchandise and Clearance Stock for Maximum Performance and Minimum Liability   Expert Problem Analysis and Tactical Solution Planning   Outstanding Operational Leadership   Excellent Project Conceptualization and Execution   Corporate development and strategic Alternative Planning   Creating, Spearheading and Implementing Corporate Survival Initiatives   Growth Management Planning and Implementation of Operational Tactics   Turnaround and Restructure Operational Management Skills   Cost Analysis Needs Determination   Control Recommendations and Operational Implementation   Proven Record of Successful Planning and Implementing Complex Ideas in Multiple Locations Simultaneously   Built and Managed Stores in 16 States   Created Sustainable Profits over Many Years   Supervised and Developed Thousands of Associates   Crisis and Operational Change Skills      
Extraordinary Personal Characteristics
Excellent performer with a reputation of major leadership in corporate and non corporate teams. Able to motivate and lead other executives toward the accomplishment of corporate initiatives. Outstanding ambassador toward industry groups, investors, customers, and board members. Versatile in cross functional management and team building to accomplish goals. Talented mentor and leader that people have followed to achieve major initiatives and goals.
Diverse Corporate Situational Experience
Worked with Public and Private major businesses including startup, turnaround, post leveraged buyout and acquisition integration. Consulting services in store operations management, budget, shortage control, distribution center systems, real estate, store openings and construction. Experience with R.H.Macy's, Robinson's-May,ITT-Caesars World,Chorus Line Corporation, and Fieldstone Communities.
Critical Situational Tactics
Known in the industry as a tactician who deals well with very difficult situations. I have designed several extraordinary plans that have created high end operational targets and performance  while meeting expense goals tailored to deal with difficulty. Heavy background in consolidations, industry start ups, acquisitions and mergers. Consistent results in improving operational profits and shareholder or owners equity.
Operations Expert at Building Teams
Dynamic Senior Executive with experience and success at recruiting and developing teams. These teams have played a key factor in our ability to keep multiple locations and regions moving forward. Exceptional ability to optimize management and staff potential and motivation in order to keep driving many associates  toward profitability, customer service, loyalty to the team, and self satisfaction for a job well done.

Work experience

Jun 1996Present

Retail Operations Management

Working Consulting Jobs for Operations and Management in Longer Term situations.Looking for full time work with Retail Companies or temporary consulting work on a per project basis.

Please click on the company name and go to the photo album of the Retail Operations Website to see examples of the work we have done.Thank you

Current and Past Work History Includes:

Saddleback Valley Systems, llc, Huntington Beach, CA. Consultant-Team Leader for Operations and Administration for designers and manufacturers of Home Area Network Microprocessor systems for the Utility companies and Homeowners in the current SmartGrid rollout.

YM Inc., Number 7 Division, Toronto ,Canada.  Consultant- Executive VP.for a retail chain of young customer merchandise in Canada and the United States.

Fieldstone Communities, Irvine, CA. Director of Homefitting Stores for the outfitting of options and design features for newly purchased Fieldstone homes.

Robinsons- May, Westminster, CA. Served as Director of Store Operations related directly to the remodels of 3 major Orange County Stores.

Chorus Line, All that Jazz, Los Angeles, CA. Consultant- President of the Retail division selling All that Jazz dresses to customers in 9 states.

Caesars Palace, Las Vegas, Nevada. Consultant- VP of Finance and Operations for the Retail division in the Casinos and the Forum Shops.

click on company name to see website

19841996

Group VP Operations

RH Macy's Co., Inc.

Group (Senior) VP of Operations for the RH Macy Co. Inc for a number of years in numerous executive positions. Worked for five different divisions of Macy's including Bamberger's, Macy's New York, Macy's South, Bullocks  and I Magnin.

I Magnin-Bullocks Wilshire SR. Vice President of Store OperationsSan Francisco, California

Ahigh end division of Macy’s with 31 stores in 6 states

Charged with moving the division from an annual loss to profitability in spite of the 1991 recession. Opened 2 new "concept stores" in San Diego and Phoenix.

Bullocks Dept. Stores Vice President of Store OperationsLos Angeles, California

TheSouth Western US division of Macy’s with 22 stores in 3 states

Launched the Bullocks Men’s Store at South Coast Plaza, a new concept, which received National Trade Media recognition.

Macy's SouthVice President of Store Systems and Store ControlAtlanta, Georgia

The Southeastern US Division of Macy’s including 24 stores in 5 states

Consolidated 3 Macy’s Divisions into the new Macy’s South Division.

Macy's New York and Bamberger’sVice President – Control Division New York, NY and Newark, NJ

The Northeastern US Division of Macys with 45 stores in 7 states

Created the first department in Macy’s to have consolidated responsibility for New York and New Jersey Operations.  Raised the Bamberger Division D&B rating through procedural and systems updates.      

click on company name to see website

References

Joanne Pena

I reported indirectly to E. Stacy when we both worked for Federated Department Stores. E. Stacy was VP of Stores and I was Assistant General Manager of one of the stores in the chain. E. Stacy held managers to a high level of performance, while providing positive motivation and inspiring team work. His knowledge of the retail industry was impressive and I learned a great deal from E. Stacy in the time that we worked together.” 

Joanne Pena, Senior Portfolio Manager, Horizon Management Company reported to Stacy at Retail Management Consulting, February 8, 2009.See recomendations page on www.retailoperationsmgmt.com

Sakura Davenport

Stacy is the expert when it comes to retail management. From customer service to profit analysis, front end to back end, he excelled at managing the Homefitting Center for Fieldstone Communities, Inc. He even took the time to understand other departments within the company to better serve in his own role.”Sakura Davenport, FAST Manager, Fieldstone Communities, worked with Stacy at Retail Management Consulting, February 8, 2009.

Click on "Sakura Davenport" to see her Linkedin page

Dave Millett

I have worked with Stacy on many projects both personally and professionally over the 15 years I have known him. He is one of the hardest workers I know and has excellent people and negotiating skills. Stacy also is a very tactical thinker and has the ability to drive the profitability of any company.- Dave Millett.

Click on "Dave Millett to see his Linkedin page

Dave Ferguson

Dave worked for I Magnin as Operations Manager of the Prototype Phoenix store that Mr. Ullman alludes to in the note posted above.

Without Dave's diligence and help we would have never done the job as easily as we did.

Dave has written recommendations for me in the past and I and would be an excellent person to talk to in order to learn more about the skill levels that I bring to a project.

See his linkedin account for contact information.

Click on Dave Ferguson to go to his Linkedin page

Julie Avins Long

"Mr. Jackson was an asset to the (Macy's) organization and we all loved him"-Julie Avins Long.

Karen Fung

Stacy is a natural-born leader with the innate ability to make you feel at ease, feel your opinions are valued, and spark a fire in you to achieve personal or team goals. He's easily approachable and even with all his experience and achievements, is not pompous and indifferent, but envelopes himself in the details and dirty work of the process, working right along side you to achieve bottom-line results.” April 3, 2009

Karen Fung, Social Worker I/II, County of Orange Social Services Agencyworked directly with E. Stacy at Retail Operations Management

Click on "Karen Fung" to see her Linkedin page.

Lisa Rane

“Stacy’s experience includes a vast background in merchandising and product expertise in a variety of retail environments. In our work together, I came to value his extensive P&L management skills, along with his detailed approach to budget management and cost containment. He is a methodical and detail oriented problem solver. In his management of both direct reports and cross-functional teams, Stacy is proactive, caring and intuitive. He brings a passion to life, work, and people that is an asset to any organization.” Lisa Rane, Vice President, Salesand Marketing, Fieldstone Communities, managed Stacy at Retail Management Consulting, February 22, 2009.

Click on "Lisa Rane, Vice President" see her Linkedin page

AWARDS

Education

Awards

Portfolio

Portfolio

WWD on South Coast Store

Performance Award

References

Project Creation and Management

On line and Printed Marketing

Hobbies, Interests and Loves