E. Stacy Jackson

104 Rivers Edge Road N

Rivers Edge Plantation

Saint Augustine, Florida, 32092

Telephone: 714.478.1861, E-mail: [email protected]

Retail and Customer Service 

Sr VP Operations RH Macy*s-Retired

Lehigh University

Lehigh University

     I have been a sailor for over 30 years and competed with an Alan Andrews yacht and several Etchells 22's in Southern California. I was Senior VP of Operations for Macy*s, I Magnin and Fieldstone  for the same 30 years, and did customer service and support for Pepsi Cola for 10 years before that. Started in High School. This is a little oversimplified but it tells the story better than a baffling list of achievements that nobody quite understands anyway. I did a good job for many years and I am proud of it.

     I love the Marine Industry and have rebuilt and restored three boats, including a US Navy Officers club Rhodes 19 that is now at Redwood City Marina. I have been accused more than once of being crazy about Britework. My family had furniture factories in Pennsylvania which is where I probably got the bug as a kid. I spent a lot of years at Macy*s and learned the importance of Customer Service. It taught me to help people get what they want. Put these two elements together and you get a pretty good job for an experienced guy who still likes to work!

Brightwork, Restoration work, varnish and finish specialties, sailing and other non life threatening activities.



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Qualifications and Expertise

Expert Profit and Loss Statement Management   Optimize Customer Satisfaction and Financial Performance   Understands Creating Customer Loyalty and Friendly, Shopable Environments   Expert Ability to Predict, Regulate, Merchandise and Clearance Stock for Maximum Performance and Minimum Liability   Expert Problem Analysis and Tactical Solution Planning   Outstanding Operational Leadership   Excellent Project Conceptualization and Execution   Corporate development and strategic Alternative Planning   Creating, Spearheading and Implementing Corporate Survival Initiatives   Growth Management Planning and Implementation of Operational Tactics   Turnaround and Restructure Operational Management Skills   Cost Analysis Needs Determination   Control Recommendations and Operational Implementation   Proven Record of Successful Planning and Implementing Complex Ideas in Multiple Locations Simultaneously   Built and Managed Stores in 16 States   Created Sustainable Profits over Many Years   Supervised and Developed Thousands of Associates   Crisis and Operational Change Skills      

Extraordinary Personal Characteristics

Excellent performer with a reputation of major leadership in corporate and non corporate teams. Able to motivate and lead other executives toward the accomplishment of corporate initiatives. Outstanding ambassador toward industry groups, investors, customers, and board members. Versatile in cross functional management and team building to accomplish goals. Talented mentor and leader that people have followed to achieve major initiatives and goals.

Diverse Corporate Situational Experience

Worked with Public and Private major businesses including startup, turnaround, post leveraged buyout and acquisition integration. Consulting services in store operations management, budget, shortage control, distribution center systems, real estate, store openings and construction. Experience with R.H.Macy's, Robinson's-May,ITT-Caesars World,Chorus Line Corporation, and Fieldstone Communities.

Critical Situational Tactics

Known in the industry as a tactician who deals well with very difficult situations. I have designed several extraordinary plans that have created high end operational targets and performance  while meeting expense goals tailored to deal with difficulty. Heavy background in consolidations, industry start ups, acquisitions and mergers. Consistent results in improving operational profits and shareholder or owners equity.

Operations Expert at Building Teams

Dynamic Senior Executive with experience and success at recruiting and developing teams. These teams have played a key factor in our ability to keep multiple locations and regions moving forward. Exceptional ability to optimize management and staff potential and motivation in order to keep driving many associates  toward profitability, customer service, loyalty to the team, and self satisfaction for a job well done.

Work experience

Work experience
Jun 1996 - Present

Retail Operations Management

Working Consulting Jobs for Operations and Management in Longer Term situations.Looking for full time work with Retail Companies or temporary consulting work on a per project basis.

Please click on the company name and go to the photo album of the Retail Operations Website to see examples of the work we have done.Thank you

Current and Past Work History Includes:

Saddleback Valley Systems, llc, Huntington Beach, CA. Consultant-Team Leader for Operations and Administration for designers and manufacturers of Home Area Network Microprocessor systems for the Utility companies and Homeowners in the current SmartGrid rollout.

YM Inc., Number 7 Division, Toronto ,Canada.  Consultant- Executive VP.for a retail chain of young customer merchandise in Canada and the United States.

Fieldstone Communities, Irvine, CA. Director of Homefitting Stores for the outfitting of options and design features for newly purchased Fieldstone homes.

Robinsons- May, Westminster, CA. Served as Director of Store Operations related directly to the remodels of 3 major Orange County Stores.

Chorus Line, All that Jazz, Los Angeles, CA. Consultant- President of the Retail division selling All that Jazz dresses to customers in 9 states.

Caesars Palace, Las Vegas, Nevada. Consultant- VP of Finance and Operations for the Retail division in the Casinos and the Forum Shops.

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1984 - 1996

Group VP Operations

RH Macy's Co., Inc.

Group (Senior) VP of Operations for the RH Macy Co. Inc for a number of years in numerous executive positions. Worked for five different divisions of Macy's including Bamberger's, Macy's New York, Macy's South, Bullocks  and I Magnin.

I Magnin-Bullocks Wilshire SR. Vice President of Store OperationsSan Francisco, California

Ahigh end division of Macy’s with 31 stores in 6 states

Charged with moving the division from an annual loss to profitability in spite of the 1991 recession. Opened 2 new "concept stores" in San Diego and Phoenix.

Bullocks Dept. Stores Vice President of Store OperationsLos Angeles, California

TheSouth Western US division of Macy’s with 22 stores in 3 states

Launched the Bullocks Men’s Store at South Coast Plaza, a new concept, which received National Trade Media recognition.

Macy's SouthVice President of Store Systems and Store ControlAtlanta, Georgia

The Southeastern US Division of Macy’s including 24 stores in 5 states

Consolidated 3 Macy’s Divisions into the new Macy’s South Division.

Macy's New York and Bamberger’sVice President – Control Division New York, NY and Newark, NJ

The Northeastern US Division of Macys with 45 stores in 7 states

Created the first department in Macy’s to have consolidated responsibility for New York and New Jersey Operations.  Raised the Bamberger Division D&B rating through procedural and systems updates.      

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Project Creation and Management

On line and Printed Marketing

Hobbies, Interests and Loves