Management and monitoring of Key Performance Indicators.
Assessment of workload changes and evaluation of service levels as a result of changes.
Evaluation of departmental procedures to identify deficiencies and make recommendations for improvement to ensure objectives are achieved.
Develop and utilize reports to assess performance and profitability.
Interview and hire staff, evaluate performance and recommend merit increases. Handle disciplinary situations up to and including termination.
Identify staff training needs, and deliver/coordinate as necessary.
Suggest and implement ideas to improve service delivery or proactive answers to potential perormance/quality issues.
Actively participate in planning and implementation meetings with clients as needed.
Consult with other division managers frequently to ensure total cooperation/support amongst the groups.
Conduct team meetings to ensure open and timely communication of changes affecting the team.
Develop strong employee relations with immediate team members to ensure proactive action in the event of performance/attitude problems.