Esme Darlington

Summary

I have worked in administration for 3 years and customer service environments for 10 years. As a customer service professional I believe follow through and open communication are the most important aspects of providing exceptional service to internal and external stakeholders. I have received several awards for my high level of customer service and I relish the challenge of an unsatisfied customer.

Work History

Work History
Jul 2012 - Jun 2015

Retail Sales Support Clerk

Kleenheat Gas| Myaree

In this role I was given the opportunity to expand on my data analysis abilities and was required on several occasions to provide reports to senior management using Microsoft Office software.

My greatest achievement was a report I created to show the age of inventory by product code at the different Gashouses and a tracking graph to monitor the decrease. This was created in order to decrease stock holding of obsolete products and was reported to senior management regularly until the close of the retail department.

  • Liaising and scheduling deliveries and pick ups
  •  Process trade orders
  • Process Government bulk orders
  • Liaise with Government departments and national trade customers 
  • Interpretation building site plans and quotation on tenders
  • Analyzing and reporting sales daily, weekly and monthly
  • Creating and providing a variety of reports relating to all areas of the business for management
  • · Maintaining accounts in Oracle
  • Networking to maintain relationships with both external and internal customers·
  • Fire Warden and· Safety meeting coordinator
  • Providing training and support as needed to all departments nationally
  • Inventory analysis and balancing 
  • Ordering and processing purchase orders
  •  General administration duties 
  • Reporting on the effectiveness of marketing initiatives 
  • Creating procedures and policies for distribution
Sep 2011 - Jul 2012

Customer Service Operator

Kleenheat Gas| Murdoch

 In this role I was awarded several customer service awards for the high standard of service I provided to customers. This was due to the commitment I have to provide the highest level of customer service possible.

  •  Customer service
  • Negotiating between internal and external stakeholders
  • Administrative duties
  • Networking
  • Problem solving
  •  Invoicing
2010 - 2011

Relief Receptionist

Kleenheat Gas| Murdoch

 When required I provided relief administration support to Green Skips.

  • Scheduling of deliveries/pickups
  • Liaising with staff for schedule amendments
  • Administrative duties
2008 - 2009

Childcare Assistant

Little Tykes Early Learning Centre

My duties included supervision of children aged between 0 and 4 years, shopping and cooking nutritious meals, cleaning and occasionally picking up the older children from school. One of my achievements in this role was reducing the cost of the shopping by 10% through negotiation with key suppliers.

2007 - 2008

Checkout Operator and Deli Assistant

IGA| Spencer Park, Albany

 My duties included cash handling, cleaning, and providing excellent customer service. In both roles I was required to:

  • Supervise and train new employees
  • Prioritize and perform necessary tasks
  • Remain available for both departments at anytime
2006 - 2007

Copper Sampler

SPS Copper Sampling|  Port Hedland

 In this position I worked on a wharf site and safety was always the main concern of all employees. The samples that I had to obtain were through a conveyor used to load the ships and from a holding shed. The key aspects of this position were:

  •  12 hour shifts in extreme conditions
  • Communicating with team members and other departments 
  • Knowledge of and compliance with OHS and PPE regulations
  • Calculating sample amounts and weight costs
  • Liaising with buyers and senior management regarding production issues
2004 - 2006

Checkout Operator

 Farmer Jacks/ Yangebup

This was my first occupation and in the 2 years I was employed there I learned how to provide a high level of customer service. Occasionally I would provide relief support in other departments or as management.

  • Customer service
  • Cash handling
  • Meeting with representatives on behalf of management
  • Ordering stock
  • Creating staff and duty rosters
  • Staff training and inductions
  • Safety inspections and reporting

Education

Education
2011

Diploma of Human Resource Management