Director of Customer Assistance & Agency Liaison Office
U.S. Citizenship & Immigration Services
Leads three senior teams of immigration professionals with a focus on helping secure America's promise as a NATION OF IMMIGRANTS while maintaining the INTEGRITY of our nation's immigration system.
- Oversees operations of senior analysts and adjudicators, dedicated to resolving customer issues and maintaining strategic alliances with our most critical stakeholders.
- Manages enduring relationships between agency and strategic partners to include the Department of Homeland Security Ombudsman, Office of Civil Rights and Civil Liberties, and other federal agencies. Facilitates and coordinates a unified agency response to complex and controversial issues, requests for information, and formal recommendations on all immigration issues as well as allegations of civil rights violations.
- Oversees resolution of cases involving individuals who have encountered problems applying for immigration services and benefits, as well as those with unusual or sensitive situations.
- Manages dialogue with customers and stakeholders on behalf of senior leaders throughout our government's executive branch.