Ø Face of busy, upscale North Shore salon
Ø Client relations at all times; smiling, upbeat, friendly. Answer three phone lines, book appointments for 9 stylists, take payments, open and close register, managed payroll, never look stressed, with little to no room for error.
Ø Create and manages the first blog of the salon; consistently updates with fresh written material, and adds to social media sites for marketing.
Case Study: I was the main reception for this busy, high end salon, and after my departure, they now require all reception staff to greet clients, relate with clients, and interact with clients "exactly as Erin did". So I have created a standard for all reception staff for that salon.