EXPERIENCE SUMMARYHOUSTON MARRIOTT WEST- LOOP, Houston, TX USA
Premiere luxurty full service hotel located in the heart of the Galleria Area featuring 302 rooms and more than 17,000 sq-ft of Function Space. http://www.marriott.com/houwlHousekeeping Manager 2008 to Present
Manage hotel’s Housekeeping Division operations directly overseeing 2 Supervisors and a staff of 35 who service Housekeeping, Public Areas, Laundry, Guest Relations, FitnessCenter and Pool Area.
·Accountable for personnel decisions such as hiring and terminations, promotions, vacations and other scheduling matter and trainings.
·Oversee and direct staff to be in compliance with hotel’s high quality standards, policies and procedures.
·Participate in strategic planning and goal setting for the Rooms Division. Anticipate critical situations (operational and financial) and plan effective solutions to expedite these situations.
·Manage the department’s budget, forecasting, cost management and control, payroll and inventories.
·Resolve problems arising from guests’ complaints to ensure maximum satisfaction of guest services.
·Served as trainer/coach/facilitator for groups and individuals, including delivering seminars in international locations.HORSESHOE BAY RESORT MARRIOTT, Austin, TX USA
Four-Diamond Award full service resort featuring 349 Rooms, 11350 sq-ft Function Space, 3 Robert Trent Jones,Golf Courses, full-service spa, private beach, and 4 outdoor pools. http://www.marriott.com/aushbHousekeeping Manager 2006 to 2008
Managed work team of 65 people, including 5 supervisors servicing Housekeeping, Laundry, Recreation, SPA, FitnessCenter. In charged of
·Accountable for interviewing, hiring, training, evaluating, coaching and developing of the team.
·Managed all financial aspects of assigned departments, including monthly inventory of Guest Supplies, Linen, Terry, Chemicals and Uniforms.
·Responsible for productivity and sales controls of all departments as well as the productivity index of eachdepartment.
·Facilitated trainings and meetings in order to improve hotel operations and reduce product and service issues.
·Served as part of QA (Quality Assurance) Committee, performing monthly audits to ensure brand standards accuracy. Developed new local standard operation procedures.
HOUSTON MARRIOTT MED-CENTER HOTEL, Houston, TX USA
Full service, 386 room-hotel attached to TexasMedicalCenter Buildings.8500 sq ft of Meeting Space. http://www.marriott.com/houmcFront Desk Manager2005 to 2006
Managed work team of 26 people, including 5 supervisors. Responsible for interviewing, hiring, training, evaluating, coaching and developing the team.
·Accountable for all financial aspects of Front Office departments such as budget construction, month/year projections, profit and flow through achievement. Handle Guest and Office Supplies purchase, inventory and expense control.
·Inspired excellence of service and created memorable guest experience. Handled guest satisfaction and employee satisfaction index in a competitive market/ region.JW MARRIOTT MEXICO CITY, Mexico City, Mexico
Luxury hotel property with 312 rooms located in the exclusive Polanco District. 9386 sq ft Function Space. http://www.marriott.com.mxFront Desk Manager2004 to 2005
Served as Department Head duties consist of maintaining a high level of excellent service, acting as Manager on Duty during shift.
·Experienced in working in a high stress environment.WOODLANDS WATERWAY MARRIOTT HOTEL & CONVENTION CENTER, Woodlands, TX
341-Room full service hotel and convention center property. 70 000 sq ft of Function Space http://www.marriott.com/houmwFront Desk Supervisor2002 to 2004
Participated on hotel opening, setting up offices, installing equipment and putting together guest rooms.
Front Desk Supervisor: At Your Service (PBX department), BusinessCenter, Executive VIP Lounge, Gift Shop, Bellmen, Valet and Front Desk.MARRIOTT MEXICO CITYAIRPORT, Mexico City, Mexico
Full service 600-room property located just in front of the International Air port in Mexico City.Concierge 1997 to 2002
Served as Guest Services Representative, arrange travel and leisure reservations.
Member of the Golden Keys, participate at the International Congress in AthensGreece.