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  • Excellent communication skills and positive attitude
  • Over 4 years of providing superior customer service
  • Strong organizational and time management skills
  • Independent, responsible, and reliable leader
  • Highly-motivated to increase efficiency and solve problems creatively
  • Fluent in English and Spanish


Work experience

Sep 2008Present

Assistant Manager/Cashier

Marco's Pizza
  • Direct and manage 10 employees
  • Organize and implement scheduling procedures to prevent conflicts and tardiness
  • Motivate employees with positive attitude
  • Resolve customer concerns
  • Train new cashiers and food prep employees
Jun 2012Aug 2012

Claims Customer Service Representative

Travelers Insurance Company
  • Responded to 50 customer calls daily
  • Accurately entered notice of loss information
  • Achieved recognition for exceptional quality reviews and above-average call times
  • Planned community fundraisers, motivated co-workers to donate 800 school supplies, and organized project communication
Aug 2007May 2009

Program Coordinator/Tutor

Teen Trendsetters Reading Mentor Program
  • Designed program's structure and activities and recruited participants
  • Applied strong communication skills to instruct students and resolve behavioral conflicts
  • Demonstrated flexibility to supervise 20 students
  • Developed individualized lesson plans which improved students' reading test scores