Esam Al Naib

  • Yemen, YE  Sana'a
Esam Al Naib

Customer service Agent

Work History

Work History
Nov 2014 - Feb 2015

Customer Services Agent

Yemen Mobile

customer services and phone programming ..

- providing a friendly atmosphere with the customers  

- fixing phones programs , and the programming of the phone  

Jun 2014 - Feb 2015

volunteer

GDG Google developer Group Sana'a

helping making events that been sponsored  by Google developer group 

like conferences and lectures in the universities  .

Jan 2014 - Jun 2014

Sales officer

Turkish airlines

Sales agent 

- help people decide their distentions and deal with the VIP

- provide  needed information for the other agencies that work with TK airline  

- help customers in refund and changing time , dates and destinations  

Education

Education
Jan 2010 - Jun 2014

Bachelor of Science (BS)

University of Modern Science

Information technology " IT"  

Skills

Skills

Teamwork

cope with any team and become and an effective  member .

English

Fluent in speaking and written English 

Customer Service

Provide a suitable  atmosphere with and customers and help them in every possible way 

Event Management

arrange event s such as conferences and seminars  

Microsoft Office

using any Microsoft office program and doing what i am asked to do 

Programming

object oriented programming   

Certifications

Certifications
Nov 2013 - Jan 2014

Diploma , Graphics design

Youth Today organization Sana’a
Graphics design
Nov 2011 - Mar 2013

TOEFL 

YALI
Fluent English speaking and writing  
Aug 2010 - Sep 2010

Diploma , software Application

Yemen consulting house
Microsoft office 

References

References

Rashad Al-Khmisy

GDG Sana'a leader

Majdi alhalasi

Sales supervisor