Ernesto Salas Arroyo

Ernesto Salas Arroyo


Ever the consummated generalist, I excel at keeping things moving forward. I am as comfortable in the server room managing virtual machines and AD replications issues as I am in a board room meeting making project scope changes with an eye on the budget and the project time-line. Part project manager, part operations manager, part systems analyst but mostly a people person. I care about technology and helping people get the most out of it. It's my passion!

Work History

Work History
May 2004 - May 2009

IT Manager

Lopez Negrete Communications

* Managed the day-to-day operational needs of the agency by supervising three staff members (a system admin, desktop admin and help desk rep) while providing third tier support

* Was directly involved in the agency’s business intelligence efforts to simplify and maximize the use of financial reporting to improve business processes and decisions

* Researched emerging technologies and assessed business processes to overcome obstacles to productivity and profitability

* Accomplishments:

- Migrated upgraded Exchange 2000 to Exchange 2003 and then to Exchange 2007

- Migrated and industry specific ERP base on the OpenBase backend to a MS SQL based ERP

- Developed a variety of Business Intelligence tools based on SQL Report server and Excel data reporting capabilities

- Implemented an ESX virtual server environment to consolidate equipment and mitigate cost

- Expanded our physical network throughout our building as well as our LA office

Nov 1999 - Oct 2003

System Specialist

Countway Library of Medicine

* Taught a variety of classes for staff, students, researchers and teachers

* Helped medical school staff include new technologies in their classes

* Served as a resource for various library committees for technical information

* Represented the library on various school committees and groups

* Acquired in new ways the library could better serve the academic and research community

* Primary contact for vendors, researching new products and services and coordinated contracts and service needs

* Maintained and supported 2 electronic classrooms (total 24 workstations)

* Maintained and supported 70 staff workstations

* Maintained and supported 50 public workstations

* Maintained and supported 2 servers (Win NT)

* Maintain and support 7 Sun UNIX workstations (Solaris 2.7), 6 SGI stations and an Ultra UNIX Server

May 1999 - Nov 1999

Help Desk Representative

Harvard Medical School

* Troubleshoot computer issues via telephone with clients

* Coordinate with Customer Service Representatives to resolve complex problems

* Process requests for new email accounts and dial up accounts

* Provide user end support for software supported by the department

* Assisted in the development of departmental support web pages

Jun 1998 - May 1999

Staff Assistant

Harvard School of Public Health

* Maintained Housing Office, Career Services and Student Affairs web sites

* Developed housing and career services materials for distribution to students

* Developed and maintained databases

* Coordinated workshops and presentations

* Developed and produced advertising and flyers

1996 - 1997

Community Health Educator

Fenway Community Health

* Presented to schools and other community groups on various health issues

* Developed and planned community building events

* Developed training curriculums and performed trainings for youth driven organizations

* Developed educational materials and newsletters

* Developed and produced advertising and flyers for large scale events and workshops

* Responsible for a 3000 piece monthly bulk mailing


Sep 2009 - Present

Microsoft Certified Technology Specialist: SQL Server 2008, Implementation and Maintenance

Microsoft Corporation