Printing tool Download PDF


To secure a Management position with a progressive company that will allow me to utilize my education, work experience and customer service skills for the benefit of the organization as well as personal growth and advancement.

Qualifications Summary

First-class customer service, and communication

Build, develop and maintain profitable relationships

Outstanding sales performance with market share results

Effectively identify and comply with the organizations policies and procedures

Specialized Skills

Customer service oriented with proven results and solutions

Excellent presentation of new and existing product sales and services

Exceptional bilingual communication in English and Spanish

Sound methods and practices for audit control and compliance

Work experience


Branch Manager

Pacific Service Credit Union

River Park Branch, Fresno, Ca  1 Billion in Assets     Staff Size 4

  • Oversee bank deposits, balancing, and reconciliation of all branch accounts, and vault
  • Manage and balance daily deposits, and general ledger accounts  

  • Oversee the associates daily operations, sales and service work flows of the credit union

  • Monitor/oversee the monthly daily deposit of checks received from daily transactions

  • Prepare, analyze, and audit, GL accounts, operational logs, and cash usage

  • Submit and approve justifications for write offs with various GL accounts

  • Re-design staff structure to improve expertise and team collective decision making

  • Maintain and ensure the branch is in compliance with government regulations

  • Prepare, reconcile and approve employee payroll, attendance, and requested time off

  • Manage the staff scheduling with an emphasis on coverage on peak hours and days

  • Reviewed credit applications, and made credit decisions with assigned limits

  • Monitor staff productivity, and write and deliver performance appraisals

  • Manage/support employees on issues to include: conduct, disputes, and performance

  • Training and development of the staff with policies, procedures, and enhancements

  • Audit according to policy, operational logs and loan documents and, correct irregularities

  • Audit the CSR’s cash drawer limits, checks received, and daily balancing


Branch Manager

Golden 1 Credit Union

Fig Garden Branch, Fresno, CA 8 Billion in Assets - Staff Size 8

  • Enhance and lead the Hispanic Community Partner Program for the branch and region
  • Evaluate branch sales, referrals based on analysis of historical and evolving trends

  • Develop employees with sales and service utilizing institutional best practices

  • Implement employee training to ensure critical tasks are sustainable and accountable

  • Establish call back relationships with customers, regarding approvals from loan queue

  • Responsible for reconciliation and approval of employee payroll and attendance

  • Coordinate and manage projects with campaign sales and business development

  • Develop business partners and gather information to build business relationships

  • Support management as a key driver of change and cross-functional decisions

  • Ensure the general ledgers are balanced and audited daily, weekly, and monthly


Branch Manager

Golden 1 Credit Union

CSU Fresno Campus, Fresno, CA 6 Billion in Assets  Staff Size 4

  • Oversee daily operations, which include audits according to policies and procedures
  • Network with campus directors, and students to coordinate benefit and information fairs

  • Train, develop, direct, schedule and evaluate employees

  • Enhance members’ financial portfolio with product education, services, and disclosures

  • Oversee the loan process to include risk analysis, underwriting and disbursal of loans

  • Communicate with department partners to gather information and build relationships

  • Prepare, analyze and control operational logs, cash usage and vault reconciliation

  • Implement internal audit and security procedures and controls

  • Identify, investigate and respond to operational irregularities

  • Interact with members and vendors providing branch products and services

Marketing Representative

Golden 1 Credit Union
Fresno, Ca
  • Analyze the competitive financial marketplace and follow advertising and trends
  • Market the credit union to potential fields of membership, products and services

  • Communicate with contacts, agencies, and key stakeholders to market the credit union

  • Conduct pilot programs to research new office and ATM needs

  • Distribute product and service information to existing members and fields of membership

  • Gather and provide competitive information for the CEO, VP and management

  • Cross-sell new accounts to prospective fields of membership groups

  • Assist with promotion strategies, sampling programs, direct mail, and social campaigns,

  • Collaborate with Reporting Managers to evaluate and present promotion results

  • Evaluate and present marketing effectiveness on a monthly, quarterly and annual basis


Aug 2003

Bachelor of Science Degree

University of Phoenix

Business Management

Fresno, Ca

May 1997

Associate of Arts Degree

Reedley Community College

General Studies, Implementing Business Administration,

Reedley Ca


Golden 1 Hispanic Initiative Community Partner Program:

      2009, 2010, 2011, 2012   Hispanic Community Partner Leader Statewide

Community Outreach:

      Fresno Chamber of Commerce

      Central California Hispanic Chamber of Commerce

      Sequoia Chapter Credit Union League Member


Oct 2015Oct 2018

California Notary Public – Fresno County

State of California



Nationwide Mortgage Licensing System

NMLS# 764185

Computer Skills

PC Operating Systems, Microsoft Office, Outlook, Internet