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Ernesto Jessurun

Senior ict administrative employee

Work experience

Feb 2013Present

Administrative employee Backoffice technical support

KPN B.V.

The main activities consisted of managing orders that are problematic to the clients of KPN.  I analyzed, detected and resolved problems for the clients to further the process of them being fully connected to the KPN network. Unique cases need unique solutions and that is what I do for the clients. I do it with care.

Jun 2010Nov 2010

Internship

AVRO

As an intern I was involved in the full production process of an educational television quiz for kids named Avastars Live. In the months leading up to the live shows I organised auditions, preserved contact with stakeholders and was tasked with the aquisition of props for the live show. I monitored the daily ratings of the show and during the live process I was instructed to make the call sheets and support the general production process.

Sep 2008Apr 2009

Customer Support employee

Ymere

Inbound Support desk.

 Inbound support employee for a housing corporation. Activities consisted of making payment settlements for clients with due rent and I supported the customer when they called in with questions.

I handled all sorts of problems for the client. The main goal was to do whatever we could for the client with all the tools we had to our disposal. I had an administrative function where I logged al my incoming calls in the system and organized them for future reference. 

Jun 2002Feb 2003

Callcenter agent

Tele experience

Outbound sales representative. I was selling subscriptions to potential customers for newspapers, internet providers and mobile phone companies. 

Apr 2004Jan 2007

Promotion team member

Hypemakerz

We were a team of friends working for the popular DJ/MC duo called The Partysquad. Work came down to handing out flyers at parties and events as well as making photos and atmosphere reports about said parties.

May 2005Jan 2006

Callcenter Agent

Call4u B.V.

Activities consisted of approaching potential B2B customers in order to recruit them for new jobs. A headhunter of sorts. Trying to get potential employees to ply their trade somewhere else.

Education

Sep 2006Jul 2012

HBO Communication, Media and Music

Inholland

I have a professional secondary level of work and perception though I did not graduate fully. 

Sep 2006Mar 2008

Propaedeutic Diploma

Inholland

I Succesfully attained my Propeadeutic Diploma by passing all my exams and projects of the first year in college.

Aug 2000Jul 2005

HAVO Diploma

Scholengemeenschap Reigersbos

I succesfully graduated on a Higher development level. This diploma enabled me to directly go to college.

Skills

CRM
Customer-facing applications, customer-touching applications, Customer-centric intelligence applications. I am able to understand and use these methods and systems.
Microsoft Office
I am able to process and edit documents using all tools available by Microsoft Office
Video editing
I am able to make videos with a semi-professional camera and edit those videos with the program Final Cut Pro.

Character Skill set

I am socially adept and I have strong communication skills. I am able to implement various marketing tools when needed. I can play in to the needs of the customer and provide quality support. I am equipped in spotting the possibilities for cross and up selling new services or products. My focus in the work field is always pointed to serving the customer.